Featured ILLiad Troubleshooting articles
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Find the most viewed, recently created, and recently updated FAQ and Troubleshooting articles for ILLiad.
Most viewed articles
- How do I set up an SFTP connection with Filezilla to connect to my ILLiad Server?
- How do I fix it when I am getting a File in Use error message when I trying to print in ILLiad?
- I am getting the message "Invalid Session ID" when I try to sign into ILLiad through the Web
- I used to see a pop-up window when printing asking me if I want to print or cancel, but I cannot see it anymore?
- How do I install the latest version of the ILLiad Client?
- An ILLiad request keep changing back to Unfilled
- If I just installed ILLiad on a new computer, what settings or permissions should I have on my computer?
- How do I set up a connection through SFTP that goes directly to a folder on the ILLiad server?
- How do I fix it when I have a file that I edited and saved the PDF, but I am getting PDF Conversion failed error message in ILLiad?
- What URL should be used to access WebCirc when you are Hosted ILLiad
- ILLiad mailhost emails aren't arriving. Does OCLC support DMARC using DKIM for notifications?
- I'm getting an error when I try to print in ILLiad, why is this?
- After upgrading to 9.2, my ILLiad Client addons or LUA scripts do not work.
- Printing is not working and I am getting an error message about a table in ILLiad
- I have requests sitting in Awaiting Odyssey Processing in ILLiad and they are not moving out of that queue
Recently created articles
- Libraries are not receiving our ISO cancelation message ( created Wed May 21, 2025 )
- RAPIDILL articles have to be delivered manually through the Electronic Delivery Utility ( created Tue May 20, 2025 )
- Recent SAML vulnerabilities ( created Thu Mar 27, 2025 )
- What to Change When Updating DeliveryLocations Values in ILLiad ( created Mon Mar 17, 2025 )
- ILLiad is getting a Microsoft Edge error ( created Tue Mar 04, 2025 )
- Does the ILLiad Database Manager have a log? ( created Wed Jan 15, 2025 )
- How to Update SSO Certificates for use with the ILLiad SAML Module ( created Tue Dec 24, 2024 )
- Why do some ILLiad users lack user information from SAML (stub accounts)? ( created Mon Dec 16, 2024 )
- Why does a request I processed in ILLiad still showing up as Considering in WorldShare ILL? ( created Wed Nov 20, 2024 )
- ILLiad web pages cannot be accessed and result in a 503 server error ( created Mon Nov 04, 2024 )
- I am getting the error message, "A severe error has occurred which has caused ILLiad to close unexpectedly" after installing the ILLiad Client ( created Thu Oct 24, 2024 )
- ILLiad 9.1 is no longer supported ( created Thu Oct 03, 2024 )
- Is it possible to access my ILLiad Notification Templates outside the Customization Manager? ( created Wed Sep 25, 2024 )
- Workform is not appearing when I open the request. ( created Tue Sep 17, 2024 )
- ILLiad won't open and gets a Fatal Exception error in the logs ( created Fri Sep 13, 2024 )
Recently updated articles
- How does ILLiad know which field to use in an OpenURLMapping table when there can be redundancies in the different fields coming across ( updated Fri May 23, 2025 )
- Libraries are not receiving our ISO cancelation message ( updated Thu May 22, 2025 )
- RAPIDILL articles have to be delivered manually through the Electronic Delivery Utility ( updated Wed May 21, 2025 )
- Why does a request I processed in ILLiad still showing up as Considering in WorldShare ILL? ( updated Wed May 14, 2025 )
- What IP addresses should I give to OCLC to add to their ILLiad Firewall? ( updated Tue Apr 29, 2025 )
- I am going to have OCLC Host my Email Server for ILLiad, what Customization Manager changes do I need to make? ( updated Mon Apr 28, 2025 )
- How can I delete an ILLiad user account? ( updated Thu Apr 24, 2025 )
- How do I get the ILLiad Hosted Server Build and Version info? ( updated Tue Apr 15, 2025 )
- Where can I find out when Atlas Systems will release a new ILLiad version? ( updated Tue Apr 15, 2025 )
- I have Borrowing requests stuck at Awaiting Direct Request Sending, how do I fix this? ( updated Tue Apr 08, 2025 )
- Recent SAML vulnerabilities ( updated Thu Mar 27, 2025 )
- What to Change When Updating DeliveryLocations Values in ILLiad ( updated Mon Mar 17, 2025 )
- ILLiad mailhost emails aren't arriving. Does OCLC support DMARC using DKIM for notifications? ( updated Fri Mar 07, 2025 )
- How to determine what version of ILLiad Database Manager to install ( updated Fri Mar 07, 2025 )
- We are trying to send a Borrowing request in ILLiad, but get a JDBC batch error ( updated Wed Mar 05, 2025 )