Featured ILLiad Troubleshooting articles
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Find the most viewed, recently created, and recently updated FAQ and Troubleshooting articles for ILLiad.
Most viewed articles
- How do I fix it when I am getting a File in Use error message when I trying to print in ILLiad?
- How do I set up an SFTP connection with Filezilla to connect to my ILLiad Server?
- I am getting the message "Invalid Session ID" when I try to sign into ILLiad through the Web
- I used to see a pop-up window when printing asking me if I want to print or cancel, but I cannot see it anymore?
- How do I install the latest version of ILLiad?
- What URL should be used to access WebCirc when you are Hosted ILLiad
- How do I fix it when I have a file that I edited and saved the PDF, but I am getting PDF Conversion failed error message in ILLiad?
- An ILLiad requests keep changing back to Unfilled
- How do I set up a connection through SFTP that goes directly to a folder on the ILLiad server?
- Printing is not working and I am getting an error message about a table in ILLiad
- If I just installed ILLiad on a new computer, what settings or permissions should I have on my computer?
- I'm getting an error when I try to print in ILLiad, why is this?
- After upgrading to 9.2, my ILLiad Client addons or LUA scripts do not work.
- I have requests sitting in Awaiting Odyssey Processing in ILLiad and they are not moving out of that queue
- Our ILLiad library cannot connect to Copyright Clearance Center
Recently created articles
- Can ILLiad notification emails have a Reply To address that is different than the From address? ( created Tue Nov 28, 2023 )
- Why do Rapid requests come into Electronic Delivery in ILLiad with No ILL Number Match? ( created Tue Nov 14, 2023 )
- Why does my ILLiad request have an OCLC status of PROFILING? ( created Thu Nov 09, 2023 )
- Why doesn't my OpenURL data load in the ILLiad request form ( created Thu Nov 02, 2023 )
- What does it mean in ILLiad when I see in the OCLC Status in a transaction that says "Record not found?" ( created Wed Nov 01, 2023 )
- ILLiad says I do not have a WSKey required for Policies Directory information retrieval. ( created Tue Oct 24, 2023 )
- Why do my ILLiad and WorldShare ILL dates look different? ( created Tue Oct 17, 2023 )
- I get an error when trying to submit a lending request in ILLiad that says LenderNotSupplier ( created Tue Oct 17, 2023 )
- Opening a Transaction in ILLiad and Nothing Happens ( created Fri Oct 13, 2023 )
- Why is my ILLiad request at Awaiting Secondary Label Printing and OCLC status at CONSIDERING? ( created Wed Oct 11, 2023 )
- How do I update the Docline URL that is being accessed by ILLiad to www.docline.gov? ( created Fri Sep 01, 2023 )
- How do I know which form do I need to update the Registration information ( created Wed Aug 30, 2023 )
- I am using the 9.2 Web pages and I want to set it up so no patrons can submit requests manually when they are logged in ( created Wed Aug 30, 2023 )
- How does ILLiad know which field to use in an OpenURLMapping table when there can be redundancies in the different fields coming across ( created Thu Aug 17, 2023 )
- We are having issues accessing Docline after their recent August 10th and 11th 2023 move ( created Tue Aug 15, 2023 )
Recently updated articles
- Why do Rapid requests come into Electronic Delivery in ILLiad with No ILL Number Match? ( updated Fri Dec 01, 2023 )
- How do I set it up in ILLiad so the Web pages pull the NVTGC options from the CustomDropDown table for my Registration page? ( updated Fri Dec 01, 2023 )
- When I am in the Borrowing Work Form tab in ILLiad, I am unable to see the Clear and Delete buttons ( updated Fri Dec 01, 2023 )
- I do not see any EFTSs to generate a file in the Billing Manager ( updated Fri Dec 01, 2023 )
- How can I see requests in the Transaction Queues? ( updated Fri Dec 01, 2023 )
- How do we fix the issue in ILLiad when we are not receiving any new requests on the Lending side? ( updated Fri Dec 01, 2023 )
- In ILLiad I am seeing my emails sitting in pending and they are not going out, how do I fix this? ( updated Fri Dec 01, 2023 )
- How do I merge two patron accounts in ILLiad? ( updated Fri Dec 01, 2023 )
- I am seeing a special message and I am not sure what it means? ( updated Fri Dec 01, 2023 )
- How do I get a list of all transactions for one patron and put it in Excel? ( updated Fri Dec 01, 2023 )
- I have a Custom Holdings group and I cannot add a symbol to it when in the ILLiad OCLC Resource Sharing settings ( updated Fri Dec 01, 2023 )
- How do I limit what a patron sees in the Outstanding Requests in ILLiad? ( updated Fri Dec 01, 2023 )
- Can ILLiad notification emails have a Reply To address that is different than the From address? ( updated Tue Nov 28, 2023 )
- What ports are required for ILLiad? ( updated Mon Nov 27, 2023 )
- Where the user profile settings are stored on the local machine ( updated Fri Nov 17, 2023 )