Featured WorldShare Circulation Troubleshooting articles
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Find the most viewed, recently created, and recently updated FAQ and Troubleshooting articles for WorldShare Circulation.
Most viewed articles
- Why is my POS Printer not printing automatically?
- Can we restore an item that was accidentally withdrawn?
- How can I configure my SIP2 device to work with WMS?
- Why do deleted items still display with a status of Withdrawn, when they should be purged?
- Can a shelving location be changed in bulk to a different shelving location?
- How do I get a new branch location added to our WMS?
- How do I locate/access our Circulation Item Inventory Report?
- Why am I getting an error message in Service Configuration: "We are unable to process your request at this moment."?
- How can I change the date format in WorldShare Circulation?
- How do fixed due dates affect our loan policies?
- What should I do when I get the message "Limit reached" in Digby?
- How do I add a new patron type?
- I am unfamiliar with a barcode being 'deprecated', what does that mean?
- Why am I seeing "OCLC has detected that your institution’s encryption has changed" when I log into WorldShare?
- What does the On Hold Expired status mean?
Recently created articles
- Can staff with the Student Worker Circulation or Student Worker Restricted role mark items as Missing? ( created Mon Mar 11, 2024 )
- How can I see a list of all our blocked patrons? ( created Thu Jan 25, 2024 )
- Renewal despite existing hold request ( created Fri Jan 19, 2024 )
- Some items are missing their barcodes in the Circulation Item Inventories report ( created Thu Jan 11, 2024 )
- Does the hold pickup notification email include the title information and pickup location? ( created Tue Oct 17, 2023 )
- I'm unable to log in to the Digby app on my iPhone ( created Wed Oct 11, 2023 )
- SIP2 custom messages from WMS are displaying in English when we want a different language ( created Tue Oct 10, 2023 )
- A pickup location or branch is not showing as an available Pick Up Option ( created Mon Oct 02, 2023 )
- When I try to search for an item in WorldShare Circulation I get a system error stating "unable to perform the search" ( created Tue Sep 19, 2023 )
- Why do I see a reshelving message when scanning an item in the right location using Digby's Read Shelf feature? ( created Tue Aug 29, 2023 )
- Why am I seeing a message that says the loan policy prevents this item from being circulated when trying to check it out? ( created Wed Aug 16, 2023 )
- Why is patron information missing from the Clear Hold Shelf report? ( created Thu Jul 27, 2023 )
- Why does an item have a "Recall" status even after the hold has been canceled or has expired? ( created Tue Jul 11, 2023 )
- Why is the material format for print book listed as "book_digital" in my Circulation Item Inventories report? ( created Tue Jun 13, 2023 )
- If we scan an item during a Digby inventory and no match is found, is that exception found in any reports? ( created Tue Jun 06, 2023 )
Recently updated articles
- The search in WorldShare Circulation is defaulting to My Group Holdings instead of My Library Holdings, how do we change this? ( updated Fri Apr 19, 2024 )
- How can I get a record into WMS for the laptops my library wants to circulate? ( updated Fri Apr 19, 2024 )
- Why were fines not applied to my circulation transaction? ( updated Wed Apr 03, 2024 )
- Why am I receiving the message "We cannot reach your institution to verify your credentials. Try again later."? ( updated Thu Mar 28, 2024 )
- How do I get a new branch location added to our WMS? ( updated Thu Mar 28, 2024 )
- Why is patron information missing from the Clear Hold Shelf report? ( updated Tue Mar 26, 2024 )
- How do I get an item to show up as Available in WorldShare Circulation? ( updated Thu Mar 21, 2024 )
- How can I get a list of all current Circulation patron accounts? ( updated Fri Mar 15, 2024 )
- Can staff with the Student Worker Circulation or Student Worker Restricted role mark items as Missing? ( updated Mon Mar 11, 2024 )
- When placing a hold on a record, I see an error that says "No pick up locations available". ( updated Mon Mar 04, 2024 )
- Renewal despite existing hold request ( updated Tue Feb 27, 2024 )
- Why am I receiving an "Unknown Barcode" error when searching for an existing or newly added barcoded item? ( updated Tue Feb 20, 2024 )
- I can check in an item, but I get an unknown barcode error when searching for barcode in Circulation. ( updated Mon Feb 19, 2024 )
- I am unable to log in to the SFTP server. ( updated Thu Feb 01, 2024 )
- Is there a way to re-send bills and/or overdue notifications to a patron? ( updated Thu Feb 01, 2024 )