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I am getting an SQL "Named Pipes Provider" Error when trying to open Billing Manager, what steps can I take to solve this?

Symptom
  • I am getting an SQL "Named Pipes Provider" Error when trying to open Billing Manager, what steps can I take to solve this?
Applies to
  • ILLiad
Resolution

1. Open SQL Alias Manager

2. Click on the Default logon under ILLiad. 

3. Down in small print at the bottom, Alias Manager shows where the logon profile is pointing. Make sure the Default logon is pointing to c:\program files ( x86)\ILLiad and double-click on the Logon.dbc (or whatever name you called your .dbc file)

4. If more than one login profile is showing delete anyone that isn't pointing to c:\program files ( x86)\ILLiad and double-click on the Logon.dbc (or whatever name you called your .dbc file)

5. If a profile is pointing elsewhere, go to the incorrect directory and delete the logon.dbc.

6. Open Billing Manager

 

Page ID
32425