I said Yes to a Borrowing renewal, but they are not updating OCLC, what do I need to do?
Symptom
- You said yes to the Borrowing renewals, but they are not updating on OCLC and not changing status
Applies to
- ILLiad
Resolution
There are two steps that need to take place take to finish the Renewal request from your patron:
- Click the Send OCLC Renewal Requests button on the Borrowing Ribbon to send renewal requests for all transactions in this status in batch.
- The system then moves the transaction back to Checked Out to Customer status.
Additional information
More information is found in the Initiating Renewal Requests documentation.