Featured WorldShare License Manager Troubleshooting articles
Find the most viewed, recently created, and recently updated FAQ and Troubleshooting articles for WorldShare License Manager.
Most viewed articles
Why am I getting an 'Invalid date format' error when manually uploading COUNTER reports?
Where do I find the Requestor ID and CustomerID for SUSHI Harvesting?
Why am I seeing the error message "The server response could not be understood" in WorldShare License Manager?
How can I get to my SUSHI harvest results in License Manager?
I see a globe icon next to a field I want to edit. Will my edits affect other institutions?
When creating a new license, should the vendor be the publisher or the subscription agent?
Is there a way to generate reports for the usage costs per individual journal?
How do I publish license terms and retain collection-level notes?
Why am I seeing the error "Error encountered while harvesting" in License Manager?
Where is the option to Renew Licenses in License Manager
Why am I receiving "Vendor Authentication Took Longer than Expected" when testing our credentials?
Featured WorldShare License Manager Troubleshooting articles
How long can COUNTER data be kept in the WMS License Manager module?
Is there a report I can run for license data in License Manager?
Is it possible to add additional users for notifications from WorldShare License Manager?
Recently created articles
Error with Configuring ProQuest for SUSHI Harvest: 'Vendor authentication took longer than expected. Test this vendor manually via a one-time or recurring harvest."
( created Mon Aug 05, 2024 )
WorldShare License Manager shows the error "Failed: Error encountered while harvesting."
( created Fri Dec 01, 2023 )
I receive the error, "Vendor returned an error response" when configuring a SUSHI vendor
( created Thu Oct 12, 2023 )
My request to add a vendor was declined because they do not support a version of SUSHI. Why is that?
( created Fri Jun 23, 2023 )
Featured WorldShare License Manager Troubleshooting articles
( created Fri Apr 28, 2023 )
I'm trying to create a license but I can't find the collection I'm looking for in the Collections tab
( created Mon Apr 03, 2023 )
How long can COUNTER data be kept in the WMS License Manager module?
( created Fri May 07, 2021 )
Is there a report I can run for license data in License Manager?
( created Mon Jan 11, 2021 )
Why am I receiving "Vendor Authentication Took Longer than Expected" when testing our credentials?
( created Thu Nov 05, 2020 )
How do I publish license terms and retain collection-level notes?
( created Thu Oct 29, 2020 )
Why am I seeing the error "Error encountered while harvesting" in License Manager?
( created Tue Apr 28, 2020 )
How can I get to my SUSHI harvest results in License Manager?
( created Fri Mar 27, 2020 )
Where is the option to Renew Licenses in License Manager
( created Mon Mar 23, 2020 )
Is it possible to add additional users for notifications from WorldShare License Manager?
( created Wed Feb 26, 2020 )
Why am I getting an 'Invalid date format' error when manually uploading COUNTER reports?
( created Fri Jan 24, 2020 )
Recently updated articles
Error with Configuring ProQuest for SUSHI Harvest: 'Vendor authentication took longer than expected. Test this vendor manually via a one-time or recurring harvest."
( updated Mon Aug 05, 2024 )
WorldShare License Manager shows the error "Failed: Error encountered while harvesting."
( updated Fri May 17, 2024 )
I receive the error, "Vendor returned an error response" when configuring a SUSHI vendor
( updated Thu Oct 12, 2023 )
My request to add a vendor was declined because they do not support a version of SUSHI. Why is that?
( updated Fri Jun 23, 2023 )
Is there a way to generate reports for the usage costs per individual journal?
( updated Thu Jun 01, 2023 )
Featured WorldShare License Manager Troubleshooting articles
( updated Fri Apr 28, 2023 )
I'm trying to create a license but I can't find the collection I'm looking for in the Collections tab
( updated Mon Apr 03, 2023 )
I see a globe icon next to a field I want to edit. Will my edits affect other institutions?
( updated Thu Sep 01, 2022 )
How can I get to my SUSHI harvest results in License Manager?
( updated Wed Aug 10, 2022 )
Why am I receiving "Vendor Authentication Took Longer than Expected" when testing our credentials?
( updated Thu Jun 09, 2022 )
Where do I find the Requestor ID and CustomerID for SUSHI Harvesting?
( updated Thu Apr 07, 2022 )
Why am I seeing the error message "The server response could not be understood" in WorldShare License Manager?
( updated Thu Mar 24, 2022 )
Is there a report I can run for license data in License Manager?
( updated Wed Jul 07, 2021 )
How long can COUNTER data be kept in the WMS License Manager module?
( updated Fri May 07, 2021 )
Is it possible to add additional users for notifications from WorldShare License Manager?
( updated Fri Mar 12, 2021 )