Why am I receiving "Vendor Authentication Took Longer than Expected" when testing our credentials?

Applies to
Answer

The "Vendor Authentication Took Longer than Expected" message occurs when the vendor takes longer than expected to return a response when testing SUSHI credentials.

You can test the vendor manually via a one-time or recurring harvest to ensure the credentials are valid and the connection is working as intended. A successful SUSHI harvest will return available data from the vendor.

Additional information

Setup one-time and recurring harvests

Page ID
33386