Featured Capira Troubleshooting articles
Find the most viewed, recently created, and recently updated FAQ and Troubleshooting articles for Capira.
Most viewed articles
Why did we receive an “app not compliant” message from the Google Play store?
How do we update our hours in CapiraMobile?
Why is our Capira app crashing?
How does ILS circulation integration work in MuseumKey or LendingKey?
What IP ranges are used by the Capira products?
Why is a patron unable to log into Capira and receiving an Invalid Information error?
Why am I not receiving push notification on my Android app?
Why can our patron not see their checkouts or holds in the Capira app?
Featured Capira Troubleshooting articles
Why is a catalog search not returning expected results in Capira?
Why can a patron not renew checkouts or place holds in Capira?
How do we update URLs in CapiraMobile?
How can we add or remove a new icon or screen in Capira?
Patrons getting an error message when they try to add their account to the app
How do we add/delete a pickup location in CapiraMobile or CapiraReady?
Recently created articles
Can a Pass Be Associated with a Specific Time Instead of a Full Day?
( created Tue Jan 07, 2025 )
Can we disable the PIN requirement for patrons making reservations in MuseumKey/LendingKey?
( created Mon Jan 06, 2025 )
Why is a museum showing as available when the calendar for the museum shows it as closed?
( created Mon Jan 06, 2025 )
How do I block certain patrons from making reservations in MuseumKey/LendingKey?
( created Mon Dec 30, 2024 )
Why can a patron reserve a Museum pass even if the museum is closed for that day?
( created Mon Dec 30, 2024 )
How can I stop patrons from overriding our limits and reserving more passes?
( created Fri Dec 06, 2024 )
Is there a way for staff to bypass the Starting Date Buffer in order to make a reservation for an earlier date
( created Tue Nov 12, 2024 )
At what time do museum passes roll over or become available again in MuseumKey?
( created Wed Oct 30, 2024 )
Why are library patrons are able to make reservations on a museum on dates that are marked closed (RED)?
( created Tue Oct 29, 2024 )
Can we generate a check-in receipt if we check in an item through MuseumKey/LendingKey?
( created Fri Oct 18, 2024 )
Is it possible to resend an email confirmation/pass to a patron after they've reserved it in MuseumKey?
( created Thu Oct 17, 2024 )
When trying to delete a Museum Pass I get the error, "This item ID already exists or this item is checked out. Only the item status can be updated."
( created Wed Aug 28, 2024 )
Patron Alerts are not working.
( created Wed Aug 28, 2024 )
Can we use special characters in our patron account PINs?
( created Tue Aug 20, 2024 )
We have both LendingKey and MuseumKey. Can only one have a public interface?
( created Mon Jul 29, 2024 )
Recently updated articles
How do I block certain patrons from making reservations in MuseumKey/LendingKey?
( updated Tue Jan 07, 2025 )
Can a Pass Be Associated with a Specific Time Instead of a Full Day?
( updated Tue Jan 07, 2025 )
Can we disable the PIN requirement for patrons making reservations in MuseumKey/LendingKey?
( updated Mon Jan 06, 2025 )
Why is a museum showing as available when the calendar for the museum shows it as closed?
( updated Mon Jan 06, 2025 )
Why can a patron reserve a Museum pass even if the museum is closed for that day?
( updated Mon Dec 30, 2024 )
How can I stop patrons from overriding our limits and reserving more passes?
( updated Fri Dec 06, 2024 )
Is there a way for staff to bypass the Starting Date Buffer in order to make a reservation for an earlier date
( updated Tue Nov 12, 2024 )
At what time do museum passes roll over or become available again in MuseumKey?
( updated Wed Oct 30, 2024 )
Why are library patrons are able to make reservations on a museum on dates that are marked closed (RED)?
( updated Tue Oct 29, 2024 )
Can we generate a check-in receipt if we check in an item through MuseumKey/LendingKey?
( updated Fri Oct 18, 2024 )
Is it possible to resend an email confirmation/pass to a patron after they've reserved it in MuseumKey?
( updated Thu Oct 17, 2024 )
A patron cannot see their card barcode in the app
( updated Mon Oct 14, 2024 )
Why can a patron not renew checkouts or place holds in Capira?
( updated Mon Oct 14, 2024 )
Patrons getting an error message when they try to add their account to the app
( updated Mon Oct 14, 2024 )
Why is our Capira app crashing?
( updated Mon Oct 14, 2024 )