If a patron reports this issue, please try the following troubleshooting steps:
Check Background App Refresh:
Ensure this is turned ON in the device settings for the library app.
Notification Style:
Advise the patron to change the banner style from "Temporary" to "Persistent" in their phone's notification settings so the alerts don't disappear before they can read them.
The "Last Active" Rule:
For multi-account users, recommend switching back to their primary account before closing the app, as many apps prioritize the last active session for background tasks.
If these suggestions do not resolve the issue, please reach out to OCLC Support with the following information: