Featured WorldShare Interlibrary Loan Troubleshooting articles
Find the most viewed, recently created, and recently updated FAQ and Troubleshooting articles for WorldShare Interlibrary Loan.
Most viewed articles
How do I create an eBook ILL request?
A request has a status of “Submitted,” what does that mean?
Where can I find an overview of all IFM transactions?
How do I get IFLA vouchers?
Why am I getting a "Request Status contains invalid data for the request" error in WorldShare ILL?
How do I update the email address and contact name for WorldShare ILL?
Why am I getting an error message about invalid symbols when I try to submit a request?
Is it possible to borrow or lend eBooks and eAudiobooks through WorldShare ILL?
How do I print a return label?
Can my ILS integrate with WorldShare ILL or Tipasa?
How to configure IFM for replacement cost billing for lost items
What are all the reasons for no in the "Resource Sharing Lender Reasons for No Report"?
What do the different types of 'reasons for no' in the request history mean?
Is there an OpenURL request form that would allow our patrons to place WorldShare ILL requests from our local system?
How can I update the copyright compliance to CONTU Guidelines (CCG) or Compliance Copyright Law (CCL)?
Recently created articles
My deflection policy based on e-license terms is still letting through requests for items we want to deflect.
( created Wed May 01, 2024 )
Why do my ILL requests keep defaulting to the service type of Loan
( created Mon Apr 22, 2024 )
Error sending message Could not connect to SMTP host error
( created Tue Apr 16, 2024 )
I receive the error, "Your institution is not authorized to request from ISO 18626 Implementation Group member(s)" when submitting a request in WorldShare ILL
( created Tue Apr 02, 2024 )
Why are ILL requests coming through without an OCN?
( created Fri Mar 08, 2024 )
Error in ILL Some information is incorrect, please review and try again. Please clear copyright by selecting a previously borrowed title...
( created Thu Feb 29, 2024 )
Why is the ILL Shipped Date one day behind the Received or Requested Date?
( created Fri Feb 16, 2024 )
Will setting a maximum renewal count block libraries from requesting renewals or will they still be able to ask?
( created Mon Nov 20, 2023 )
The "Route Request to Review" line keeps reappearing on my borrowing automation after I delete it and save the automation.
( created Fri Nov 17, 2023 )
Is there a maximum amount for Interlibrary Fee Management transactions?
( created Wed Oct 18, 2023 )
Why are my off-system requests going to Unfilled so quickly?
( created Fri Sep 29, 2023 )
How do I contact a library about an interlibrary loan request?
( created Mon Sep 25, 2023 )
Why was an ILL request not deflected when we have the LHR field 008 set to not lend?
( created Mon Sep 25, 2023 )
How do I create an electronic delivery method in the ILL Policies Directory?
( created Fri Sep 08, 2023 )
Alma/Rapido WorldShare integration 400 error
( created Thu Aug 24, 2023 )
Recently updated articles
Why are ILL requests being autodeflected when we have holdings?
( updated Wed May 01, 2024 )
My deflection policy based on e-license terms is still letting through requests for items we want to deflect.
( updated Wed May 01, 2024 )
How do I contact a library about an interlibrary loan request?
( updated Tue Apr 30, 2024 )
An ILL book I loaned came back damaged. What are the rules on damaged or lost books?
( updated Mon Apr 29, 2024 )
What is OCLC's lost in transit payment policy for ILL?
( updated Mon Apr 29, 2024 )
What do I do when I accidentally closed a request when the Borrowing library still has the book?
( updated Mon Apr 22, 2024 )
Why do my ILL requests keep defaulting to the service type of Loan
( updated Mon Apr 22, 2024 )
Error sending message Could not connect to SMTP host error
( updated Tue Apr 16, 2024 )
Why did my lending request disappear?
( updated Thu Apr 11, 2024 )
Alma/Rapido WorldShare integration 400 error
( updated Mon Apr 08, 2024 )
ISO ILL requests getting a 406 error message
( updated Mon Apr 08, 2024 )
I receive the error, "Your institution is not authorized to request from ISO 18626 Implementation Group member(s)" when submitting a request in WorldShare ILL
( updated Tue Apr 02, 2024 )
Why are ILL requests coming through without an OCN?
( updated Mon Mar 25, 2024 )
How do I stop my library from getting International Requests?
( updated Mon Mar 25, 2024 )
How do I create an electronic delivery method in the ILL Policies Directory?
( updated Tue Mar 19, 2024 )