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I am getting a runtime error when I go to the ILLiad WebReports or WebCirc sign in page

Symptom
  • When you are going to your ILLiad WebReports or WebCirc sign-in page, you are seeing a "Runtime" error message
Applies to
  • ILLiad
Resolution

When you get a run runtime error when going to the sign-in page, you need to reapply the latest updates or the install file. Something happened with the install or the Update so the Web pages were not updated correctly.  When you are fixing either WebReports or WebCirc, you should fix both because they both use the same process for installation or updates.  Here are the steps you need to take:

Update the WebReports

  1. Go to the c:\illiad\setup\WebreportsUpdates\ (go to the highest version folder you see such as 9.1.0.0).
  2. Copy the Webreports.zip file and paste it in the c:\inetpub\wwwroot\ILLiad\WebReports folder.  If you are asked to overwrite the file, choose yes.
  3. Go to the c:\inetpub\wwwroot\ILLiad\WebReports folder and right-click on the WebReports.zip file and Extract all.
  4. You will want to extract the file to the c:\inetpub\wwwroot\ILLiad\Webreports folder.  Overwrite all files.

Update the WebCirc

  1. Go to the c:\illiad\setup\WebreportsUpdates\ (go to the highest version folder you see such as 9.1.0.0).
  2. Copy the WebCirc.zip file and paste it in the c:\inetpub\wwwroot\ILLiad\WebCirc folder.  If you are asked to overwrite the file, choose yes.
  3. Go to the c:\inetpub\wwwroot\ILLiad\WeCirc folder and right-click on the WebCirc.zip file and Extract all.
  4. You will want to extract the file to the c:\inetpub\wwwroot\ILLiad\WebCirc folder.  Overwrite all files.

Repair the SharedComponentsUpdates

  1. Go to the c:\illiad\setup\SharedUpdates\ (go to the highest version folder you see such as 9.1.0.0).
  2. Right-click on the ILLiadSharedComponents.msi file and choose Repair.
  3. Once the repair is finished, you will want to restart IIS.

Now, your WebReports and WebCirc pages should work.

If you are hosted by OCLC, then you will want to contact OCLC Support.

Page ID
23697