ILLiad won't open and gets a Fatal Exception error in the logs
Symptom
- ILLiad will not open to the login screen
- ILLiad logs show a fatal exception and missing files
Applies to
- ILLiad
Resolution
When necessary files are missing, ILLiad will crash, so we use the Repair function of the ILLiad Client installer to reload the missing files:
- Go to https://support.atlas-sys.com/hc/en-us/articles/360012037614-ILLiad-Downloads and download the version of the Client currently running on your computer. Contact for the credentials.
- Right-click on the installer and select "Run as Administrator."
- Follow the steps until you are given the option to do a Complete Install or something else. We want to select Repair and then Next.
- Complete the install and open the ILLiad Client to make sure it was successful. If the issue continues, please contact .