- User clicks on their link from their site and it is going to their EZproxy and then on to ILLiad. They are immediately sent to the logon page.
You need to check the log and see what the log shows as the username being sent across. The log might be showing:
RemoteAuth username is:
Look at the Config.txt on EZproxy to see if the ILLiad stanza needs correcting. It should be sending a header information with HTTP_REMOTE_USER or whatever you have set up in the ILLiad Customization Manager for the RemoteAuthSupport key.