Featured Librarians' Toolbox Troubleshooting articles
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Find the most viewed, recently created, and recently updated FAQ and Troubleshooting articles that apply across multiple OCLC products and services.
Most viewed articles
- How can I get past Invalid Login errors when logging into WebJunction?
- Why am I receiving an "Invalid Authenticity Token" error when logging into the Zendesk User Portal?
- What encoding format should I use, ISO8859 1 or UTF-8?
- Why did OCLC discontinue OCLC Classify?
- How do I request a new authorization or update an existing authorization?
- I am getting the error: "FATAL ERROR: Remote side unexpectedly closed network connection".
- How much does it cost to participate in the WorldCat registry?
- I am getting an error that says Open for write: permission denied and file transfer failed
- How do I find my library's WorldCat Registry ID?
- How do I subscribe or unsubscribe from an OCLC listserv?
- How do I view my usage statistics for OCLC databases like WorldCat and ILL?
- WebJunction login issues with new account
- Is there a way to test patron loads?
- Are OCLC Services Fedramp certified?
- How do I create or update our Holding Codes?
Recently created articles
- I can't access COUNTER reports beyond March 2025 ( created Wed Jun 18, 2025 )
- How are WorldCat Discovery Usage Statistics compiled? ( created Thu Jun 12, 2025 )
- "YUI3 requests timed out" error in WorldShare ( created Tue Jun 03, 2025 )
- Who can I contact with questions about WorldCat record use? ( created Fri May 09, 2025 )
- Where does ArchiveGrid get the information it displays about libraries, and can it be edited? ( created Thu May 01, 2025 )
- I can't see my own email I sent to an OCLC Listserv ( created Fri Apr 04, 2025 )
- How to generate a list of uniquely held titles (titles with only one holding) ( created Fri Apr 04, 2025 )
- My library is changing our ILS, what do we need to do? ( created Fri Apr 04, 2025 )
- Can we use WebJunction recorded webinars for group viewing, training, group learning, or team-building activities? ( created Thu Mar 20, 2025 )
- Error: "Your account does not have sufficient privileges to access this area of the Community Center" ( created Tue Jan 28, 2025 )
- What is the LACcat database being reported in our FirstSearch COUNTER 5 reports? ( created Thu Dec 19, 2024 )
- Can we see which users at our institution made changes to our Service Configuration? ( created Fri Dec 13, 2024 )
- Can OCLC remove a holding on a record for us if we no longer have a cataloging subscription? ( created Mon Nov 11, 2024 )
- Why are not all of our cancelled requests reflected in the Borrower Activity report? ( created Thu Oct 17, 2024 )
- How do we know if our institution has been approved for automated patron loads? ( created Fri Oct 11, 2024 )
Recently updated articles
- We would like to request the HECVAT (Higher Education Cloud Vendor Assessment Tool) or SOC reports, who should we contact? ( updated Fri Aug 01, 2025 )
- Why am I not receiving my WebJunction confirmation email? ( updated Thu Jul 31, 2025 )
- How do I report problems with OCLC Bibformats? ( updated Thu Jul 31, 2025 )
- How do I create a .har file to supply diagnostic information to OCLC Support? ( updated Thu Jul 31, 2025 )
- How do we request an Accessibility Conformance Report from OCLC? ( updated Tue Jul 29, 2025 )
- How do I request a VPAT for an OCLC product? ( updated Tue Jul 29, 2025 )
- We are getting the following error code: Response: 500 OOPS: tcp wrappers is set to YES but no tcp wrapper support compiled in ( updated Fri Jul 25, 2025 )
- EBSCO has provided instructions and a new method of accessing their remote databases from within Discovery ( updated Fri Jul 25, 2025 )
- Can I get data older than what is available in OCLC Usage Statistics? ( updated Wed Jul 16, 2025 )
- I can't access COUNTER reports beyond March 2025 ( updated Tue Jul 15, 2025 )
- I see duplicates of our library in WorldCat registry, can we have the duplicates removed? ( updated Mon Jul 14, 2025 )
- How do we pull the Clicks to Library WorldCat.org report? ( updated Mon Jul 14, 2025 )
- I have removed popup blockers, but some popup features from WorldShare are not working ( updated Mon Jul 14, 2025 )
- When was the last time I did a patron file upload? ( updated Mon Jul 14, 2025 )
- What are my library's FileX credentials, hostname and password? ( updated Mon Jul 14, 2025 )