Featured Librarians' Toolbox Troubleshooting articles
- Last updated
- Save as PDF
The translation on this website may be generated by machine translation. The quality and accuracy of machine translation can vary significantly from one text to another. Read the page in original English here.
Find the most viewed, recently created, and recently updated FAQ and Troubleshooting articles that apply across multiple OCLC products and services.
Most viewed articles
- How can I get past Invalid Login errors when logging into WebJunction?
- Why am I receiving an "Invalid Authenticity Token" error when logging into the Zendesk User Portal?
- What encoding format should I use, ISO8859 1 or UTF-8?
- I am getting the error: "FATAL ERROR: Remote side unexpectedly closed network connection".
- How do I request a new authorization or update an existing authorization?
- Why did OCLC discontinue OCLC Classify?
- How much does it cost to participate in the WorldCat registry?
- I am getting an error that says Open for write: permission denied and file transfer failed
- How do I subscribe or unsubscribe from an OCLC listserv?
- Can OCLC index my journal for me?
- How do I find my library's WorldCat Registry ID?
- How do I view my usage statistics for OCLC databases like WorldCat and ILL?
- WebJunction login issues with new account
- Is there a way to test patron loads?
- Are OCLC Services Fedramp certified?
Recently created articles
- We are getting the following error code: Response: 500 OOPS: tcp wrappers is set to YES but no tcp wrapper support compiled in ( created Wed Jul 10, 2024 )
- Authentication unsuccessful error when logging into the Community Center ( created Wed Jul 03, 2024 )
- After logging into WorldShare you do not see the left-hand column, only the WorldShare logo ( created Thu Jun 20, 2024 )
- Can I combine or merge my WebJunction accounts? ( created Thu Jun 20, 2024 )
- Can my business advertise in WebJunction? ( created Tue Jun 11, 2024 )
- Error message: The authenticity of host 'filex-r1.oclc.org (193.240.184.96)' can't be established. ( created Tue Jun 11, 2024 )
- In the Borrower Activity Overview report, what determines the turnaround time? ( created Fri May 24, 2024 )
- Clicks hang and reports don't appear in OCLC Usage Statistics ( created Thu May 09, 2024 )
- How do I create a .har file to supply diagnostic information to OCLC Support? ( created Thu Mar 21, 2024 )
- How to create a pathping for support? ( created Thu Mar 21, 2024 )
- How can an organization become a VIAF contributor? ( created Fri Mar 15, 2024 )
- Do I need to add to the Authorized Users section in Service Configuration? ( created Wed Mar 06, 2024 )
- Why is my Database Master Report missing databases that I know are selected? ( created Mon Feb 05, 2024 )
- Why am I receiving an error when attempting to SUSHI harvest FirstSearch COUNTER 5 reports? ( created Mon Jan 29, 2024 )
- How long will it take to process my patron load once I upload it? ( created Wed Jan 24, 2024 )
Recently updated articles
- Why am I receiving an error when attempting to SUSHI harvest FirstSearch COUNTER 5 reports? ( updated Tue Jul 16, 2024 )
- We are getting the following error code: Response: 500 OOPS: tcp wrappers is set to YES but no tcp wrapper support compiled in ( updated Wed Jul 10, 2024 )
- Authentication unsuccessful error when logging into the Community Center ( updated Wed Jul 03, 2024 )
- What website should I use to access OCLC usage statistics? ( updated Thu Jun 27, 2024 )
- Why did OCLC discontinue OCLC Classify? ( updated Wed Jun 26, 2024 )
- After logging into WorldShare you do not see the left-hand column, only the WorldShare logo ( updated Thu Jun 20, 2024 )
- Can I combine or merge my WebJunction accounts? ( updated Thu Jun 20, 2024 )
- How do I check the status of my patron load? ( updated Tue Jun 18, 2024 )
- Unable to unsubscribe from emails ( updated Fri Jun 14, 2024 )
- Is there a way to test patron loads? ( updated Tue Jun 11, 2024 )
- Can my business advertise in WebJunction? ( updated Tue Jun 11, 2024 )
- Error message: The authenticity of host 'filex-r1.oclc.org (193.240.184.96)' can't be established. ( updated Tue Jun 11, 2024 )
- What are my library's FileX credentials, hostname and password? ( updated Mon Jun 03, 2024 )
- How long will my files be in the FileX server? ( updated Tue May 28, 2024 )
- In the Borrower Activity Overview report, what determines the turnaround time? ( updated Fri May 24, 2024 )