Featured Librarians' Toolbox Troubleshooting articles
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Find the most viewed, recently created, and recently updated FAQ and Troubleshooting articles that apply across multiple OCLC products and services.
Most viewed articles
- How can I get past Invalid Login errors when logging into WebJunction?
- Why am I receiving an "Invalid Authenticity Token" error when logging into the Zendesk User Portal?
- What encoding format should I use, ISO8859 1 or UTF-8?
- Why did OCLC discontinue OCLC Classify?
- How do I request a new authorization or update an existing authorization?
- I am getting the error: "FATAL ERROR: Remote side unexpectedly closed network connection".
- How much does it cost to participate in the WorldCat registry?
- How do I find my library's WorldCat Registry ID?
- I am getting an error that says Open for write: permission denied and file transfer failed
- How do I subscribe or unsubscribe from an OCLC listserv?
- How do I view my usage statistics for OCLC databases like WorldCat and ILL?
- I see only a blank screen when I login to WorldShare.
- WebJunction login issues with new account
- Is there a way to test patron loads?
- How do I request a VPAT for an OCLC product?
Recently created articles
- How do I request additional login credentials for Choreo Insights? ( created Mon Feb 16, 2026 )
- Setting up your new OCLC Services Account password ( created Thu Feb 05, 2026 )
- Institution not found during Service Configuration login ( created Thu Feb 05, 2026 )
- Not receiving calendar invites or Webex access links, or Webex says you're not registered ( created Mon Feb 02, 2026 )
- What is the difference between the WorldCat Knowledge Base and the Central Index? ( created Tue Dec 09, 2025 )
- Did not receive welcome letter - send again ( created Mon Dec 01, 2025 )
- Why can’t patrons authenticate after a successful patron load? ( created Fri Nov 07, 2025 )
- What is OCLC's Accessibility Commitment? ( created Fri Oct 31, 2025 )
- How to use Online Catalog Direct to Multiple OCLC Numbers? ( created Fri Sep 26, 2025 )
- I can't access FirstSearch COUNTER reports from before March 2025 ( created Wed Jun 18, 2025 )
- How are WorldCat Discovery Usage Statistics compiled? ( created Thu Jun 12, 2025 )
- "YUI3 requests timed out" error in WorldShare ( created Tue Jun 03, 2025 )
- Who can I contact with questions about WorldCat record use? ( created Fri May 09, 2025 )
- Where does ArchiveGrid get the information it displays about libraries, and can it be edited? ( created Thu May 01, 2025 )
- I can't see my own email I sent to an OCLC Listserv ( created Fri Apr 04, 2025 )
Recently updated articles
- How do I manage my OCLC listserv subscriptions or access listserv archives? ( updated Wed Feb 18, 2026 )
- I can't see my own email I sent to an OCLC Listserv ( updated Wed Feb 18, 2026 )
- Can NCIP integration between SHAREit and WorldShare be setup? ( updated Tue Feb 17, 2026 )
- How do I request additional login credentials for Choreo Insights? ( updated Mon Feb 16, 2026 )
- Complete your profile window username isn't accepted for use in Community Center ( updated Thu Feb 12, 2026 )
- Setting up your new OCLC Services Account password ( updated Thu Feb 05, 2026 )
- Institution not found during Service Configuration login ( updated Thu Feb 05, 2026 )
- How do I delete my Library from the WorldCat Registry? ( updated Tue Feb 03, 2026 )
- Not receiving calendar invites or Webex access links, or Webex says you're not registered ( updated Mon Feb 02, 2026 )
- Why can I not see my upcoming webinar registrations in my WebJunction account? ( updated Mon Feb 02, 2026 )
- After logging into WorldShare you do not see the left-hand column, only the WorldShare logo ( updated Wed Jan 28, 2026 )
- How to generate a list of uniquely held titles (titles with only one holding) ( updated Mon Jan 26, 2026 )
- When I log into WorldShare the page does not fully load ( updated Tue Jan 20, 2026 )
- Why am I not receiving my WebJunction confirmation email? ( updated Tue Jan 20, 2026 )
- How can I change my library's WorldCat Discovery or WorldShare URL? ( updated Wed Jan 14, 2026 )