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All known issues

Find all known issues for OCLC products and services.

CONTENTdm

CONTENTdm known issues

There are no known issues at this time.

EZproxy

EZproxy known issues

Installation & Configuration

Issue Details

EZproxy on Windows unable to support LDAP over IPv6

Version Affected: V6.0 and later

EZproxy v6.0 added support for IPv6, but did not add this support to LDAP. EZproxy V6.1.6 made LDAP aware of IPv6 addresses, but the library support was not enabled correctly to support this, causing failures for sites that have both IPv4 and IPv6 addresses for their LDAP servers.

At this time LDAP support will be limited to IPv4 on Windows, but IPv6 will be supported on other platforms.

Security

Issue Details

FREAK Vulnerability

 

EZproxy V5.7.44 and V6.0.7 are NOT vulnerable to the FREAK security issue IF you have the following settings in your config.txt:

Option DisableSSL40bit
Option DisableSSL56bit
Option DisableSSLv2

Add the following directives to your config.txt to protect against the FREAK vulnerability:

Option DisableSSL40bit
Option DisableSSL56bit
Option DisableSSLv2

Build issues

Issue Details

Support for IPv6 Addresses via the EZproxy Location directive

Version affected: V6.0

EZproxy 6.0 does not support use of the Location directive to look up IPv6 addresses. We have not yet extended our support to the MaxMind V6 GeoLite database (GeoLiteCityv6).

Fix Date: TBD

A future version of EZproxy will incorporate new compatibility with IPv6 address lookup.

Using IPv4 addresses in IPv6 notation

Version affected: V6.0

Do not use IPv4 addresses in IPv6 notation format to determine whether or not to make IPv6 network calls. For example, the IPv4 address 127.0.0.1 will not be treated equivalently to the IPv6 0:0:0:0:0:ffff:7f00:1 address.

This is the designed behavior, and no remediation is planned

Dual Stack (IPv6/IPv4) cannot run when EZproxy is set to ProxyByPort

Version affected: V6.0

In order to provide support for IPv6 ProxyByPort, you must duplicate the database stanzas using IPv6 syntax.

This is the desired behavior, and no remediation is planned

The way we build EZproxy with OpenSSL

Version affected: V6.0 and earlier

Today we statically link OpenSSL’s binary library with EZproxy. We do this because this build method makes installation of EZproxy much easier for our EZproxy institutions--the institution doesn’t have to track and manage the OpenSSL version on their system.

We will further evaluate whether or not we should build EZproxy by dynamically linking OpenSSL, but we have no current plans to build EZproxy that way.

A 64 bit build of EZproxy

Version affected: V6.0 and earlier

Newer Windows and Linux systems are 64 bit-based operating systems, which provide a much larger address space for programs like EZproxy. Very few EZproxy institutions are seeing this memory limit, however a few are starting to bump up against it.  

In some cases, a 64 bit version of the same program (such as the 64 bit Chrome browser) will run slightly faster than the 32 bit equivalent.  Both Linux and Windows have very good facilities for running 32 bit applications on 64 bit operating systems. However the more significant issue for EZproxy is the memory limit.

Fix Date: TBD

Because of the potential memory limit issues (and it’s still pretty rare), we are planning to provide 64 bit builds of EZproxy V6.x in the future.

WorldCat Discovery

WorldCat Discovery known issues
Issue Details
When WMS institutions have configured the "Display hold notes field on Specific Copy/Volume requests to not display on place holds" in the service configuration Place Hold/Request Item module, WorldCat Discovery does not honor the setting.
 

This issue is scheduled to be resolved in one of the upcoming winter WorldCat Discovery releases.

When using a search box generated by the service configuration and no results are found, some users cannot successfully select the hyperlink in the informational search bar titled "Do you want to scope up to libraries worldwide"  Workaround: There are two workarounds. If no change to the search box is desired, users can select libraries Worldwide from the facets and filters on the right side of the screen. Alternately, users can adjust the default scope of the search box to be Libraries Worldwide.
Branch holding display does not appear when search results are ungrouped

Workaround: Enable grouped display of results when searching branches.

When the filter for the grouped display of results is disabled and only a branch is selected, the “held by” statement displays information for Level 1 Library instead of the selected branch.

"Held by" statement for titles under embargo

Update: As of 12/17/19 we have resolved this issue for most types of Discovery index searches. We are continuing to work on resolving this issue for the no: index search.

In WorldCat Discovery, when an article displays a knowledge base link that has an embargo period or moving wall of coverage, links will correctly display or not display in alliance with the coverage information in your knowledge base title. However, the "Held by" statement uses different logic. It is a known issue that the statement might appear for items not yet available, including those that correctly do not surface links.
 
Similarly, if a journal title in your knowledge base has multiple coverage ranges with gaps in coverage, articles that surface in Discovery search results that fall within the gap of coverage will have a "Held by" statement. 

Note: For proper link display, your settings must be correct:

  • In WorldShare Collection Manager, Institution Settings > Coverage > Use Coverage to Determine Holdings should be set to Yes
  • In OCLC Service Configuration, under Default Databases and Licensed Content, Treat as held should be disabled for your selections

 

See all fixed WorldCat Discovery known issues.

WorldCat Validation

WorldCat Validation known issues

There are no known issues at this time.

 

WorldShare Acquisitions

WorldShare Acquisitions known issues
Issue Details
Notify vendor checkbox selected when placing orders even if there are no notification settings

Sometimes, when you place an order, the Notify vendor checkbox will be selected even if you have not set any notification settings for ordering for this vendor.

This problem should be fixed in the next release.
Identified: August 2021

Workaround: To deselect the notify vendor checkbox:
  • Navigate to the vendor page under Acquisitions Settings and create a specific notification setting for action Ordering that specifies the delivery method of "Do not send."
    Or
  • Deselect the Notify vendor checkbox each time you place an order.

 

See all fixed WorldShare Acquisitions known issues.

WorldShare Circulation

WorldShare Circulation known issues

 

Issue Details

Call number browsing returns unexpected results

Call number browsing returns unexpected results for some institutions.

Identified: July 2021

Workaround: Use call number searching or browse call numbers in Record Manager.

 

Staff cannot check out items using Digby

Some library staff see an invalid permissions message when attempting to look up a patron by barcode in Digby checkout. 

Identified: April 2021

Workaround: Staff users with at least one of the following roles are able to check out items in Digby:

  • Circulation Admin
  • User Admin
  • User Manager
  • Acquisitions Admin
  • Collection Manager Admin
  • Collection Manager Supervisor
  • License Manager Admin
  • License Mangaer Supervisor
  • WorldCat Discovery Admin
  • WorldShare ILL Admin

Offline Client and POS Printer Server Application do not run from the Start Menu on Java versions later than Java 8u162

Later versions of Java 8 introduced a bug which will fail to launch applications from the Start Menu of your workstation.

Note: Java 9 and higher are not yet supported.

Identified: May 2018

Workaround: Install Java SE Runtime Environment 8u162 or earlier to run the Offline Client and POS printer application from your workstation's Start Menu. If you must run a later version of Java 8, you can still run the applications by executing the JNLP files directly (i.e. wms-offline-circulation.jnlp and wms-posprinter-server.jnlp).

 

See all fixed WorldShare Circulation known issues.

WorldShare Collection Evaluation

WorldShare Collection Evaluation known issues

 

Issue Details

Date last circulated/Number of times circulated filtering error

An error message appears when attempting to filter My Library or a Unique/Shared Titles Comparison by date last circulated or number of times circulated.

Workaround: Attempt to filter the chart a second time. In most cases, the filter will work on a successive attempt.

This issue will be addressed in a future release.

Benchmark Comparison preview error

An error message appears when attempting to preview a Benchmark Comparison.

Workaround: Attempt to render the preview a second time. In most cases, the preview function will work on a successive attempt.

This issue will be addressed in a future release.

Unique/Shared Titles Comparison against Hathi error

A Unique/Shared Titles Comparison against Hathi fails to load.

Workaround: Attempt to run the comparison a second time. In most cases, the comparison will work on a successive attempt.

This issue will be addressed in a future release.

 

See all fixed WorldShare Collection Evaluation known issues.

WorldShare Collection Manager

WorldShare Collection Manager known issues

 

Issue Details
Override OCLC Numbers are not automatically applied to Grouped OCLC Numbers

Fixed: Override OCLC numbers are properly saved to the Grouped OCNs field.

Updates for some providers are delayed and will continue to be brought online this week

At the time of the September 2021 install, OCLC paused data updates. After the install, OCLC staggered the loading of updates to WorldCat knowledge base collections. You will see delays for some providers. Updates to your title selections might not occur on the typical schedule. The Activity History will continue to show migrated activity until data is refreshed.

We plan to fully engage data updates for all providers by the last week of September/first week of October 2021. OCLC will update this message when we have fully resumed provider updates.

Changes to editing the Collection Name in global collections OCLC previously communicated that in global collections, Collection Name is editable and changes will be globally applied. This functionality has changed. If you would like to edit the Collection Name globally, please contact OCLC Support to request the change.
Provider-specific variables in Institution Settings > Provider Settings was not visible for 5 libraries. Fixed: OCLC restored the provider link variables that were missing for a small number of libraries.

Dropped Grouped OCLC Numbers for 1 provider

Fixed: OCLC has ensured that Grouped OCLC Numbers are retained in the global update process.
Title matches between WorldCat knowledge base and WorldCat Discovery are too broad

Links returned from WorldCat knowledge base to WorldCat Discovery are based on broader search terms than expected, resulting in some title mismatches.

OCLC is working to correct this issue. We installed the first iteration of fixes Tuesday, 21 September, EDT. Another iteration will follow. We will continue to update you.

Selected collections have unselected journal titles when a title has more than one coverage depth

Rarely, global collections that should be selected in their entirety are showing that not all titles are selected.

This issue was caused in the migration. It was not intentional. See which coverage depths do not surface links or set WorldCat holdings.

OCLC is working to correct this issue by making the title selections.

Title count in lists generated via the API / WSKey

Fixed: Libraries using the knowledge base API to create local lists of their selected titles have the correct titles and links.

Journal title link errors in WorldCat Discovery A-to-Z lists

When using the Browse feature in the WorldCat Discovery A-to-Z list, journal title links do not have the proxy string pre-pended.

Fixed: OCLC restored proxy information in A-to-Z links.

Collection-level "Staff" notes are temporarily not visible

Fixed: OCLC restored the display of missing title level staff notes.

The link to WorldShare Record Manager is missing from Collection Manager knowledge base title search results

The link to Record Manager was inadvertently removed from Collection Manager title search results. Previously, the link appeared as a pencil in the Identifiers column. The icon was visible to libraries with Record Manager. This issue extents to knowledge base titles viewed in other applications, such as WorldShare Acquisitions.

Fixed: OCLC restored the display in title search results of the pencil icons that link to Record Manager.

Activity History: Title changes pages associated with migrated histories might not load

Occasionally, "null" displays where the title name should appear. This applies to Activity History data migrated with the September 2021 release.

This will be visible for about 90 days and will not be an issue going forward.

Title lists sometimes do not load; instead, the page displays a spinning icon.

Fixed: Activity History title changes pages now load as they should.

Activity History: Events sometimes say "in progress" after they have completed

Fixed: Completed Activity History events will no longer say “In progress.”

Activity History: Changes made by OCLC support could show a name OCLC staff account or staff name is reflected rather than OCLC when changes are made on behalf of a library during a support interaction.
Activity History: Provider Data Load events do not include the option to download a detailed report

Provider Data Load events in the Activity History do not include the option to download a detailed report in the form of a spreadsheet. The changes made by the data load are now visible in the UI and are searchable. A search filter is also available. Please use this functionality until the report is restored.

The Provider Data Load report will be available in the future. It is available for other load and feed activities.

The Updated Records report is not populating the Provider and Collection Name columns when a record has an Update Reason of Subsequent record output At this time, both the Provider and Collection Name columns are not being populated if the Update Reason provided is Subsequent record output.

Please note that both columns are being populated for all other update conditions.

We ask for your patience and look forward to resolving the issue as soon as possible.
Update records always delivered when Provider Name or Collection Name changes We have a known issue that causes an update record to be delivered whenever a Provider name or Collection name for a knowledge base collection changes, regardless of whether or not those values have been profiled for MARC output.  This issue has been logged and will be resolved in a future release.
"Held by" statement for titles under embargo

In WorldCat Discovery, when search results contain an article or item from a knowledge base title that has an embargo period or moving wall of coverage, links will correctly display or not display in alliance with the coverage information in your knowledge base title. However, the "Held by" statement uses different logic. It is a known issue that the statement might appear for items not yet available, including those that correctly do not surface links.
 
Similarly, if a journal title in your knowledge base has multiple coverage ranges with gaps in coverage, articles that surface in Discovery search results that fall within the gap of coverage will have a "Held by" statement.  

Note: For proper link display, your settings must be correct:

  • In WorldShare Collection Manager, Institution Settings > Coverage > Use Coverage to Determine Holdings should be set to Yes
  • In OCLC Service Configuration, under Default Databases and Licensed Content, Treat as held should be disabled for your selections

 

    WorldShare Interlibrary Loan

    WorldShare Interlibrary Loan known issues
    Issue Details

    In Discover Items in the staff interface, links on the Find Related and Subject tabs are not working. 

    clipboard_e9da12952fb3a7c7800b2c8ad5b13f97c.png

    This will be fixed no later than October 17, 2021. 

     

    A small number of requests become stuck in an undefined status before they're sent to lenders and will show as Undefined in My Account. If you experience this, please contact OCLC Customer Support.

    OCLC is working to fix these requests so that they will become unstuck and to prevent the problem from happening again

    Resubmitting a request results in an error message when a lender in a previous attempt goes non-supply.  Work-around: Create a new request using the Copy function. 
    Batch responding Yes as a lender results in an error message if Constant Data is applied during the batch process.   

    Please note that this known issue only applies to Referral Center members, a small subset of ILL users. 

    If a Referral Center member changes the fulfillment type from Interlibrary Loan to Purchase, the request is no longer accessible in their borrowing queues.  The request ID is still findable by searching on the Home page. 
     

    Work-around: Do not change the fulfillment type of an Interlibrary Loan request when signed in as a member of a Referral Center.  ILL staff at the management center are still able to adjust the fulfillment type as needed. 
    Patron’s ‘Preferred Edition’ is replaced with 'Any Edition' in new borrowing requests that do not match a Direct Request profile New borrowing requests that match a Direct Request profile display the patron’s Preferred Edition correctly.  However, new requests that do not match a profile will display 'Any edition', regardless of the value selected on the patron request form.  Borrowing staff can select a different value (“Most recent edition” or “This edition”) and lenders will see the correct value.
    The borrower's maximum cost amount is moved to the Borrowing Notes field (i.e. MC:25.00) when staff submit a request for Direct Request processing from the WorldShare ILL staff interface. Note that the IFM checkbox selection will be retained. Work-around: Manually build the lender string and submit to lenders.

     

     

    See all fixed WorldShare Interlibrary Loan known issues.

    WorldShare License Manager

    WorldShare License Manager known issues
    • A bug exists where when using Collection Manager to add collections to 'Temporarily Free Licenses' or 'Trial Period Licenses' the license will become stuck with a status of pending. The current workaround for this issue is to only add collections to those license types through the License Manager interface. Perpetual and standard licenses are unaffected by this issue.

    WorldShare Record Manager

    WorldShare Record Manager known issues

     

    Issue Details
    Cannot delete a text or field string if the name of the string contains diacritics

    If diacritics are used within the name of the text or field string, the text or field string cannot be deleted from the Toolbox.
    Workaround: Do not use diacritics in text or field string names until this issue has been resolved.  

    Shortcut for label printing

    When you are in an LHR and attempt to use the shortcut key for label printing twice in one field, you only receive one entry on the label list.

    Workaround: Click on a new field within the LHR and execute the shortcut key again.

     

    See all fixed WorldShare Record Manager known issues.

    WorldShare Reports

    WorldShare Reports known issues

    There are no known issues at this time.

    Fixed issues

    Fixed issues - Table
    Issue Fix date
    Some encumbered and expended amounts in Acquisitions are off by .01

    Acquisitions reports that include Encumbered Amount or Expended Amount may see some line items off by .01 in their unit of currency (e.g., off by a penny in USD).

    2 September 2021
    Bibliographic data for Series Statement and Uniform Title Added Entry may be inconsistent

    For users with Report Designer, the bibliographic data for Series Statement and Uniform Title Added Entry may be inconsistent in the following universes: Cataloging, LHR Item Detail, Institution Title Holdings, Group Titles, Group Activity. This issue impacts titles added or updated in WorldCat after June 2020.
    27 May 2021
    Material subformat showing N/A for Manuscript

    The new Manuscript material subformats introduced in WorldShare Discovery in December 2019 are displaying as N/A in WorldShare Reports and Report Designer. The Cataloging/Collection reports are impacted, as well as the following universes: Cataloging, LHR Item Detail, Institution Title Holdings, Group Titles, Group Activity.
    27 May 2021

    The LHR Item Barcode field in the LHR Item Detail universe is displaying "null" instead of "N/A" in the some cases where item barcode is missing

    In some cases where LHR 876-878 $p or 852 $p is not populated, users may see "null" in the LHR Item Barcode field in the LHR Item Detail universe. These records should instead be displaying item barcode as "N/A". Users executing the LHR Duplicate Barcodes report may notice large numbers of duplicate barcodes for "null", as that value is not excluded from the query (but "N/A" is excluded).

    10 July 2020

    Copy Received Date is not being set for monographic series

    The Copy Received Date is not being set in Acquisitions for the monographic series. All order items with processing type MONOGRAPHIC_SERIES currently have their received date set to 0001-01-01. In order to see MONOGRAPHIC_SERIES records in the Receiving Activity by Location report you will need to set the From Received Date prompt to 0001-01-01. However, please note the volumes under the monographic series will have the correct Copy Received Date populated with the date the volumes were marked as received.

    29 April 2020

    Removed Titles List includes extraneous entries

    The Removed Titles List may include entries for titles that your library removed from your holdings in a previous period. If your library removed a holding on a WorldCat record that was subsequently merged/de-duplicated, you may see an entry in the Removed Titles List for the date when the records were merged.

    22 January 2020

    Patron Last Modified Date and Patron Last Modified User fields incorrect

    After the product release on 15 November 2019, the Patron Last Modified Date field incorrectly contains no data and the Patron Last Modified User field incorrectly contains a date value. This issue impacts the Patron Information Detail Report and the weekly SFTP Patron files, as well as these fields in the Circulation universes.

    23 November 2019

    Monthly Circulation Statistics Report is not displaying all counts for renewals  

    The Monthly Circulation Statistics Report has a filter to exclude data where branch names = N/A.  Starting in February 2019, Circulation no longer associates a branch with automatic renewals, and therefore the Monthly Circulation Statistics Report began misreporting (understating) this renewal type, since it isn't including counts for unassigned branches (where branch names = N/A).

    13 September 2019

    Item Days in Transit and Item Days overdue measures are calculated incorrectly

    Following the 28 June 2019 Install, the Item Days in Transit and Item Days Overdue measures in the Circulation Item Status universe are not being calculated correctly. This affects the Items in Transit and Overdue Items Aging Reports, as well as any custom reports created in Report Designer that utilize these measures.

    28 August 2019

    Circulation statistics may be incorrect for some items

    Some circulation statistics, such as last inventoried date and issued count, may be incorrect for some items. This affects the Circulation Item Status universe and the Circulation Item Inventories FTP file. 

    26 July 2019

    Place of Publication is sourced from incorrect field

    The place of publication is currently being pulled from the 257 $a field, although it should come from either the 260 or 264 $a fields as the field definition indicates. This affects the following universes: Group Activity, Group Titles, Institution Title holdings, and LHR Item Detail.  This also affects the Titles Held by a Single Institution standard report. 

    28 June 2019

    The Average Days to Fulfillment column in the Vendor Performance report is calculating incorrectly

    The Average Days to Fulfillment column (and the underlying Time to Fulfillment field) in the Vendor Performance report in Acquisitions is not calculating correctly.  In many cases, this field displays 0 days when it shouldn’t be. 

    As a workaround,  Report Designer users may be able to create a separate report at the detail level, and create a variable to get the difference in days between the Order Date and the Received Date for a given order item copy.

    28 June 2019

    Using the newest version of Google Chrome causes unusual behavior in WorldShare Reports and Report Designer

    Users using the newest version of the Google Chrome browser may experience odd behavior in WorldShare Reports and Report Designer. This affects users using version 75 of Chrome. This is due to a third-party software dependency, and we’re working with the vendor towards resolution. 

    14 June 2019

    The Outstanding Fees and Bills report is currently unavailable

    OCLC is working to restore access as quickly as possible.  If a library has this report scheduled, the execution and delivery of the report will be impacted until access is restored.

    25 February 2019

    Event Date/Time does not display time of the event

    The Event Date/Time column in Circulation reports and the Event Date/Time object in the Circulation Events Detail Universe does not display the time of the event. All times are reflected as 0:00. This specifically impacts the Circulation Events Detail Report and the Daily Payments Report.

    17 November 2018

    New Titles List report is missing data for Local Item Call Number and Local Item Permanent Shelving Location

    The New Titles List report is missing Local Item Call Number and Local Item Permanent Shelving Location information if the title was added after 10 August 2018. This information may also be missing from the Removed Titles List report.

    29 October 2018

    WorldShare Document Delivery Reports are underreporting data

    The WorldShare Document Delivery Reports for Tipasa are inaccurate from May 2018-present. Some statistics may be underreported.

    27 September 2018

    Patron status field contains erroneous blank entries

    The Patron Status field has erroneous blank entries in the Borrower Resource Sharing Stats Report accessed from OCLC Usage Statistics.

    25 September 2018

    ILL Reasons for No Reports in OCLC Usage Statistics have a large number of 'Unspecified' entries

    OCLC Reasons for No reports for both Borrowing and Lending are currently reporting an unusually large count for 'Unspecified' in OCLC Usage Statistics (www.stats.oclc.org). We are continuing our investigation as to the cause. This issue has been cross-posed in the Resource Sharing known issues.

    8 August 2018

    Interlibrary Loan Statistics are inaccurate for the month of May

    Interlibrary loan data in the OCLC Usage Statistics portal (stats.oclc.org) and WorldShare Tipasa Reports is currently inaccurate for the month of May.  Reports in OCLC Usage Statistics portal have been reverted to April 2018 data until the issue is resolved. WorldShare Tipasa Reports are inaccurate and should not be utilized until the issue is resolved.

    29 June 2018

    Open Holds Report Missing Some Hold Requests

    The Open Holds report displays hold requests that have an associated item barcode. If a hold request does not have an associated barcode, it will be excluded from the report. This means most Title-level hold requests may not appear in the report.

    25 April 2018

    Acquisitions Open Encumbrances Report may display encumbered amounts for paid order items

    For Acquisitions order items that consist of multiple copies, the Open Encumbrances Report may display an encumbrance for the order item even after all copies have been invoiced and paid. If you need an accurate total for encumbrance by fund, the Fund Balance Report still calculates and displays the correct Amount Encumbered value.

    6 April 2018

    Holds List Report running long or timing out

    Libraries may experience performance issues when executing the Holds List Report. The report may run for a long period of time or simply time out.

    6 April 2018

    LHR Item Textual Holdings display as N/A

    LHR Item Textual Holdings are displayed as N/A in the LHR Item Detail universe when valid 866-868 $a data is available. Specifically, if the 866-868 field is linked to an 876-878 field that includes a $p (LHR Item Barcode).

    6 April 2018

    Circulation Dashboard may return partial results

    The Circulation Dashboard may return partial results for institutions with large collections, resulting in a report that contains inaccurate data. Partial results are indicated by a small yellow triangle in the bottom right of the window after the report is run.

    29 November 2017

    LHR Index Enumeration and Chronology is no longer blank

    The LHR Index Enumeration and Chronology field was blank/empty in the LHR Item Detail universe in the U.S. Data Center. After this release, LHR Index Enumeration and Chronology field will be populated with the correct value, or “N/A” if there is no value present.

    29 November 2017

    Title ISBN sometimes missing/incomplete

    The Title ISBN value is incorrectly set to N/A or is incomplete for some WorldCat titles. This issue impacts Report Designer customers who have created reports with the Title ISBN object in the following universes:

    • Cataloging (Volatility Information folder)
    • LHR Item Details
    • Overlap
    29 November 2017

    New Titles List and Removed Titles List Reports missing records

    Reports run for start year month, end year month to include dates 23 September 2017 – 26 September 2017 may be missing records.

    Additionally, queries generated with data from the Cataloging Universe>Title Volatility Information folder may be missing records for date ranges 23 September 2017 – 26 September 2017.

    27 September 2017

    Base Collection ID prompt in WorldCat knowledge base - My Collection Overlap Summary Report

    The prompt options for Base Collection ID are not limited to the collections that the institution has selected in the KB.

    30 June 2017

    Institution shared folder does not display in the Report Launch Pad

    After opening at least one report from the Analytics tab, a user who subsequently opens the Report Launch Pad will not see their institution folder.

    30 June 2017
    Monthly Circulation Statistics Report allows multiple Begin Date and End Date values

    The Begin Date and End Date prompts for the Monthly Circulation Statistics Report allow the user to select multiple values, e.g., the default End Date prompt of 'Month' and a specific YYYY-MM. The report will not run if multiple values are selected in the prompt.
    30 June 2017
    Scheduling destination cannot be edited

    The 'Destinations' option in the scheduling menu is not visible for reports saved in the institution shared folder or in My Favorites. Note that the scheduling options for the WorldShare Reports in the other Public Folders are working as expected.
    30 June 2017
    Title Holdings Quantity for December 2016 is lower than expected

    For non-U.S. customers, the Title Holdings Quantity for December 2016 is lower than expected. Please disregard this month's data in the Title Holdings by Material Format report, Title Holdings by Material Format and Publish Date, and reports created from the Title Holdings folder in the Cataloging universe.
    15 June 2017
    WorldCat knowledge base overlap data not updated at the end of March 2017

    Data in the WorldCat knowledge base Collection Overlap reports and the Overlap universe was not updated at the end of March 2017. The data is accurate as of the end of February 2017.
    1 May 2017
    New Titles List and Removed Titles List display incorrect bibliographic details

    Title details in the New Titles List, Removed Titles List, and reports created from the Volatility Information folder in the Cataloging universe may be incorrect in reports that were run on 31 March 2017 through 27 April 2017.
    28 April 2017
    Cataloging and LHR Item Detail in the U.S. data center are refreshed later than expected

    As of the March 2017 release, there is a daily refresh rate for the New Titles List, Removed Titles List, Title Volatility data in the Cataloging universe, and the LHR Item Detail universe. For U.S. data center customers, this daily refresh may not be complete until ~10:00 am Eastern Daylight Time.
    28 April 2017
    Display of Metadata reports

    The Record Manager usage reports display with odd formatting, including the display of report data above the main WorldShare menu.
    6 April 2017
    Reports not reflecting data for part of 2017-03-20

    All universes with a daily refresh rate were not updated in the Sydney data center for activity from approximately 1:00 pm until midnight AEDT on 20 March 2017. WorldShare and custom reports run for this time frame may display incomplete data.
    21 March 2017
    Reports not reflecting data for 2017-03-19

    All universes with a daily refresh rate were not updated in the European, Canadian, and U.S. data centers for activity on 2017-03-19, local data center time. WorldShare and custom reports do not have data for this time frame.
    20 March 2017
    Circulation and Acquisitions not reflecting data for 4 October 2016

    Circulation and Acquisitions universes were not updated with data for 4 October 2016.
    5 October 2016
    Circulation Events, Fiscal Transactions, and Hold Requests may include inaccurate patron details

    Circulation event staff name or patron data (e.g., name, barcode, category, etc.) may display incorrectly in reports built from the Circulation Events, Circulation Fiscal Transactions, and Circulation Hold Requests universes.
    1 October 2016
    Circulation Events and Circulation Fiscal Transactions not reflecting data for 8-9 September 2016

    The Circulation Events and Circulation Fiscal Transactions universes were not updated in the Sydney data center for activity between approximately 2:00 am AEST on 8 September until 4:00 pm AEST on 9 September. WorldShare and custom circulation reports for this timeframe may display incomplete data.
    13 September 2016
    Circulation Events and Circulation Fiscal Transactions not reflecting data for 24 August 2016

    The Circulation Events and Circulation Fiscal Transactions universes were not updated with data for 24 August.
    26 August 2016

       

      See all fixed WorldShare Reports known issues.

      Tipasa

      Tipasa known issues

       

      Issue Details

      In Discover Items in the staff interface, links on the Find Related and Subject tabs are not working. 

      clipboard_e92b95ae41b88c2358c04805cc886e751.png

      This will be fixed no later than October 17, 2021. 

      When selecting "Clear with fee payment required (CCG)", the staff interface displays a message that stats "No best match found in the CCC results". This message usually appears when more than one CCC match is found, however, it is errantly displaying when exactly one match is found. 

      clipboard_ee24991b44e0ebcd033cab698c5d2e4ca.png

      Please note that this message is a display issue and does not impact Copyright Clearance or CCC functionality. 

      A small number of requests become stuck in an undefined status before they're sent to lenders and will show as Undefined in My Account. If you experience this, please contact OCLC Customer Support.

      OCLC is working to fix these requests so that they will become unstuck and to prevent the problem from happening again

      Resubmitting a request results in an error message when a lender in a previous lender string goes non-supply.  Work-around: Create a new request using the Copy function. 
      Batch responding Yes as a lender results in an error message if Constant Data is applied during the batch process.   
      The Chat feature often used in Custom Link 1 in Service Config> WorldCat Discovery and WorldCat Local>User Interface Options> Custom links is not working from the User Portal.  Work-around

      To make Chat available to your library users from My Account, you can add an additional link link in the Resources menu (formerly Library Links).

      To do this:

      1. Go to OCLC Service Configuration and navigate to WorldCat Discovery and WorldCat Local > User Interface Options > Custom Links.
        Note: If the Chat widget is already set up as Custom link 1, and you would like the Chat function to continue to display within WorldCat Discovery, do not make any changes to Custom link 1.
      2. Add a new Custom link for your Chat service with:

      ·         Link type: other

      ·         URL: <URL for your virtual reference service>

      ·         Display text: <descriptive text>

      1. Save Changes.

      On resubmitted requests, the asterisk may not be displayed on the correct occurrence of the symbol in the lender string when the lender appears more than once.  It will be displayed on the first occurrence in the string, even if the request has actually moved to the later occurrence. This is purely cosmetic and does not affect functionality. 

       
      WMS OPAC lookup puts duplicated Branch and Shelving Location into Local ID

       
      Work-around: Delete branch location from Local ID field and save prior to printing.  
      If a loan request passed through several lenders before being filled, it is possible that the Lending Library to Borrowing Library notifications will be triggered based on the wrong due date.  This happens when any of the earlier potential lenders saved a due date on the request but then said no or the request aged to the next lender.  The notification will be initiated for the current supplier based on their notification settings, but based on the potential lender’s incorrect due date.  
      Patron’s ‘Preferred Edition’ is replaced with 'Any Edition' in new borrowing requests that do not match a Direct Request profile New borrowing requests that match a Direct Request profile display the patron’s Preferred Edition correctly.  However, new requests that do not match a profile will display 'Any edition', regardless of the value selected on the patron request form.  Borrowing staff can select a different value (“Most recent edition” or “This edition”) and lenders will see the correct value.

       

       

      See all fixed Tipasa known issues.

       

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