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OCLC Support

Known issues

This page lists known issues in the WorldShare Circulation application. Availability dates are subject to change.

Please see the OCLC System Status Dashboard for active issues.

Current issues


Issue Details

Offline Client and POS Printer Server Application do not run from the Start Menu on Java versions later than Java 8u162

Later versions of Java 8 introduced a bug which will fail to launch applications from the Start Menu of your workstation.

Note: Java 9 and higher are not yet supported.

Identified: May 2018

Workaround: Install Java SE Runtime Environment 8u162 or earlier to run the Offline Client and POS printer application from your workstation's Start Menu. If you must run a later version of Java 8, you can still run the applications by executing the JNLP files directly (i.e. wms-offline-circulation.jnlp and wms-posprinter-server.jnlp).

Fixed issues


Fixed issues - Table
Issue Fix date

The pull list intermittently fails to load for institutions or circulation groups with many branches

The pull list sometimes fails to load in the WorldShare Circulation interface. This is more likely to occur  if your institution or circulation group has a total of thirty or more branches.

June 2023

The pull list's Last Printed column is not populated

The last date/time that a pull list entry was printed is no longer displayed on the Pull List in WorldShare Circulation.

June 2023

Digby Read Shelf does not return results

A shelf list is not returned when scanning an item barcode in Digby's Read Shelf function.

March 2023

Unable to create new override credentials

The Create new option does not appear in OCLC Service Configuration when managing your library's override credentials.

February 2023