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OCLC Support

Known issues

This page lists known issues in the WorldShare Record Manager application. Availability dates are subject to change.

Please see the OCLC System Status Dashboard for active issues.

Current issues

 

Issue Details

Incorrect search results when using Boolean NOT

Search queries that contain a Boolean "NOT" operator do not return correct results if the  term linked with NOT is in local data (LBD or LHRs).

 
Local holdings record summary is removed when moving an LHR to a different bibliographic record

When you move an LHR to a different bibliographic record, the summary for the LHR is removed which can impact the item availability display for libraries using WorldCat Discovery.

Workaround: When moving an LHR to a different bibliographic record, use the Build Automated Summary option in the MARC 21 editor to add a summary until this issue has been resolved. 
Cannot delete a text or field string if the name of the string contains diacritics

If diacritics are used within the name of the text or field string, the text or field string cannot be deleted from the Toolbox.
Workaround: Do not use diacritics in text or field string names until this issue has been resolved.  

Shortcut for label printing

When you are in an LHR and attempt to use the shortcut key for label printing twice in one field, you only receive one entry on the label list.

Workaround: Click on a new field within the LHR and execute the shortcut key again.

Fixed issues

Fixed issues - Table
Issue Fix date

Incorrect Simplified/Read-only View when you expect a full cataloging role

When you view the Record Manager panel and interface, you only see a simplified or read-only view and less options.

7 June 2022

Inconsistent or missing results with Call Number Browse search

When using the Call Number Browse search in Record Manager, results may not be returned as expected. The search may return a list of 10 results instead of 20 results or results might be missing title information.  It may take longer than two minutes for newly added Local Holdings Records (LHRs) to appear in the Call Number Browse search results.

6 May 2022
Error when adding over fifty barcodes to an LHR 

When attempting to add and save an LHR that has more than fifty new barcodes in 8XX fields in the LHR editor, a error message may appear.

8 April 2022
049 field is retained in the WorldCat record

If a bibliographic record is replaced in Record Manager, the 049 field is being retained in the record.
18 May 2021
Unable to replace bibliographic records that contain 006 field

If a bibliographic record contains a 006 field, an error “006 is too short.” displays and the bibliographic record is not replaced.
18 May 2021

When applying constant data to a bibliographic record, the edit icon does not display on the tab

When you have a bibliographic record open and select Record > Bibliographic Constant Data > Apply, when constant data is applied to the record, the orange edit icon is not appearing on the tab to show the record was edited.

28 February 2021

When applying constant data to a Local Holdings Record from the preview constant data page, the indicator values for the 852 field do not apply

When you are on the preview constant data page and attempt to apply constant data, the indicator values for the 852 field in the LHR constant data record will not apply to the record being edited.

31 October 2020

Delete bibliographic record option does not appear in Record drop-down menu when moving LHRs and deleting the holding 

When you move LHRs from a bibliographic record that was created by your institution (040 $c shows your OCLC symbol) and remove the holding, the Delete option is missing from the Record drop-down menu until you close the tabs and reperform your search for the bibliographic record.  

25 July 2020

Cursor does not appear in search term box with one click in Advanced Search for Google Chrome

When you are in Advanced Search and click in the "Enter search term(s) text box, your cursor does not appear until you click a second time when using the Google Chrome browser. 

25 July 2020

When using "Add Equivalent Subject Headings" from the Record menu in an existing bibliographic record, the edit icon does not display on the tab

When you have an existing bibliographic record open and select RecordAdd Equivalent Subject Headings, if subject heading fields are added to the bibliographic record, the edit icon is not appearing on the tab to show the record was edited. 

25 July 2020

Find and Select Bibliographic Record dialog out of view when using the Move to Different Bibliographic Record action from Local Holdings Records Search results

When you use the Move to Different Bibliographic Record action from the Local Holdings Records search results, select the Find and Select Record option, and search for a bibliographic record the dialog box might appear out of your view in the browser window and you will need to scroll up on the page to find it.

30 May 2020

Server communication failed error message dialog when adding LHRs to Record Work Lists

A server communication failed error message may appear when adding a large number of LHRs to the Record Work List by barcode. If the server communication failed error message appears, the dialog box cannot be closed or accepted.

25 April 2020

Diacritics or punctuation in script names
Diacritics or punctuation in script names will cause the filter to be unable to filter to that script name.

1 March 2020

Update Temporary Shelving location for LHRs

When trying to update the Temporary Shelving Location for Local Holding Records in Record Manager from a search results list the option “Change Shelving Location” in the Actions menu is grayed out and cannot be selected.

29 February 2020