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OCLC Support

My active ILL requests aren't appearing in WorldShare

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Symptom
  • You no longer see the tabs for currently active ILL requests and you get the error "Expected a result but failed to get one" when searching for them on the WorldShare Interlibrary loan home page.
  • The WorldShare ILL sections of OCLC Service Configuration say "Primary symbol is not set for your institution."
Applies to
  • WorldShare ILL
  • Tipasa
Resolution

Contact OCLC Support with your library symbol and the approximate date and time of when the problem started. 

Page ID
29400