Tipasa errors
Article Exchange errors
| Issue | This column header is empty. |
|---|---|
| You receive an error message that says "Failed to send email." A system error has occurred. while sending Article Exchange emails in Tipasa or WorldShare ILL. | Reason and resolution |
| You receive an error message that says Delivery status notification: failure. after you approve an Article Exchange alert. | Reason and resolution |
Borrowing request errors
| Issue | This column header is empty. |
|---|---|
| You receive an error message and a text string while working with a request in Tipasa or WorldShare ILL. | Reason and resolution |
| You receive an error message that says Direct request processing failed. after an automated request is submitted. | Reason and resolution |
| You receive an error message that says Patron not linked. | Reason and resolution |
Document supplier errors
| Issue | This column header is empty. |
|---|---|
| You receive an error message that says An error occurred processing the request. when trying to purchase an article through Get It Now. | Reason and resolution |
| You receive an error message while trying to purchase an article from Get It Now. | Reason and resolution |
General errors
| Issue | This column header is empty. |
|---|---|
| You receive an error message that says Error filling request. NCIP CheckoutItem call failed. when scanning barcodes while using WMS third-party integration into ReShare. | Reason and resolution |
| You receive a system error message when accessing your Tipasa OpenURL form from your library's OPAC, but the error resolves when you refresh your browser. | Reason and resolution |
Lending request errors
| Issue | This column header is empty. |
|---|---|
| You receive an error message that says Shipped date is out of bounds. while creating a copy lending request. | Reason and resolution |
| You receive an error and a text string while working with a request in Tipasa or WorldShare ILL. | Reason and resolution |
Patron management errors
| Issue | This column header is empty. |
|---|---|
| You receive an error message that says Incomplete contact information for patron. when you attempt to send an email. | Reason and resolution |
| You receive an error message that says A system error has occurred. in a request's Notification Log. | Reason and resolution |
Tipasa configuration errors
| Issue | This column header is empty. |
|---|---|
You receive an error message that says We apologize, there seems to be a problem with the module you are accessing. Please come back later or try a different module. while performing one of the following actions:
|
Reason and resolution |
| You receive an error message that says Information is not available at this time. Try again later. when you open your Tipasa OpenURL request form. | Reason and resolution |
| You receive an error message that says A system error has occurred. in a request's Notification Log. | Reason and resolution |
User portal errors
| Issue | This column header is empty. |
|---|---|
You receive one of the following error messages after submitting the ILL request form:
|
Reason and resolution |
| You receive an error message that says Request form not enabled. Contact the library. while trying to access the Tipasa user portal request form. | Reason and resolution |
| Your off-campus patrons receive an error message that says Null Relay: HTTP session was not found. when they try to access My Account. | Reason and resolution |