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OCLC Support

View Profile

Find information about configuring the user profile, where a library can view contact information associated with their account.

Select View Profile under the your account name or navigate to the PROFILE tab of My Account to view notification preferences.

Users can configure email and SMS notifications for their requests through Tipasa using the Notifications section. Users can enter an alternate email for email notifications and must enter a phone number for SMS notifications.

Notifications for items on loan through WorldShare Circulation will be sent to the Email Address in their patron record. 

Notifications for Tipasa

Library users can select to receive email or text message notifications about their requested items processed through Tipasa.

When library users add or edit the Alternate Email or Phone Number information, they are updating the Delivery Notification section of their account. They are not changing the phone or email that your library has on file for the user and the user will still receive reset password emails to the email on file. Only library users can select whether they want to receive library account notifications. This information is displayed in the patron record within the Tipasa interface, but it is read-only and staff cannot change it.

  • By default, users will receive email messages. 
  • Text message notifications are turned off by default. 
    • To enable the ability to send SMS notifications for library users, turn on Send SMS for automated notifications in the Notifications module of the OCLC Service Configuration.  Enabling this setting displays the Phone Number field to library users allowing them to enter their contact information to receive text message notifications.  See Notifications for more information.
      • It is recommended that libraries outside the United States and Canada do not enable SMS notifications.
    • Add the Phone field to your Patron Request Workforms to allow library users to receive SMS notifications for their requests.  See Patron Request Workform fields for more information.

Library users must select to receive account updates by either mobile phone or email in order to receive notifications. If neither Send library account updates by email or Send library account updates by text message is enabled, users  will not receive notifications.

 Note:  Tipasa notifications must be set up by your library in order for your library users to receive them. You can set up notifications in OCLC Service Configuration. For more information on setting up notifications, see Set up notifications. Within View Profile, the library user must also ensure texting is on and must provide a phone number.  The phone number in the patron record in the Tipasa interface will not be used for texting.

 Note: If a library user has opted out of receiving email notifications, custom notifications will result in a user opted out message in the Request History and will not be sent to the user.  

Use Alternate Email

The email address(es) from the patron record will appear under Email. Library users must contact the library to update the email address(es) in their patron record. Email notifications about their account will be sent to the primary email in the patron record. If the user would like to receive email notifications at a different email address, they can enter an alternate email in the Use Alternate Email field.

Email notifications are enabled by default, but the user may disable them by turning off Send library account updates by email.  

Click on SAVE CONTACT INFORMATION to save the alternate email address.

Phone Number

The Phone Number option only displays if the library has enabled Send SMS for automated notifications in the OCLC Service Configuration. See Notifications for more information.

  • If Send SMS for automated notifications is not enabled, text message options will not display to library users in My Account.

Text notifications are disabled by default. If the user would like to receive text message notifications about their account, they must enter a phone number in the Phone Number field and enable Send library account updates by text message

 Note: Only phone numbers with a country code of +1 (United States and Canada) can receive SMS notifications. It is recommended that libraries outside the United States and Canada do not enable SMS notifications.

  • Add the Phone field to your Patron Request Workforms to allow library users to receive SMS notifications for their requests.  See Patron Request Workform fields for more information.

Click on SAVE CONTACT INFORMATION.

E-mail

The listed information for Email comes from the Library Record section of the patron's account. Library users cannot change this information and must contact the library for any necessary corrections. 

Notifications for items on loan through WorldShare Circulation will be sent to the listed Email Address. 

Email notifications about requests submitted through Tipasa will be sent to the primary email in the patron record. If the user would like to receive email notifications about their requests submitted to Tipasa at a different email address, they can enter an alternate email in the Use Alternate Email field. See Use Alternate Email.

Phone Number

The phone number(s) from the patron record will appear under Phone Number. Library users must contact the library to update the phone number(s) in their patron record.

Text notifications are only available for Tipasa users. Text notifications are disabled by default. If the user would like to receive text message notifications about their account, they must enter a phone number in the Phone Number field and enable Send library account updates by Text Message.  See Phone Number.

Address

View the mailing address(es) from the patron record. Library users must contact the library to update the address information in their patron record.

Password

Library users who are set up for WMS authentication are provided with the option to change their password.  Select CHANGE PASSWORD to be taken to a change password screen.

 

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