Featured Relais ILL Troubleshooting articles
Find the most viewed, recently created, and recently updated FAQ and Troubleshooting articles for Relais ILL.
Most viewed articles
In the request templates, is 'Request Source' used for the source of the citation?
How do I add my IP address to the Relais firewall safelist?
Why does Relais say "HTML tags" are not allowed when I'm trying to enter notes?
What are the new and old Relais IP addresses?
Featured Relais ILL Troubleshooting articles
Are the login credentials case sensitive?
Does Relais support FTP, SFTP of FTPS
Why do my Relais emails get filtered for spam or return undelivered?
What's the difference between an Audit Note and an Additional Note in Relais?
With the current web pages, my library handles patron authentication outside Relais, is this approach still available with the Relais Portal?
How to reopen a request in the staff portal
In what format and what size should the logo be for the Relais Header?
What browsers are supported for the Relais Portal?
How to Change Relais ILL Supplier Status
In the request templates, is 'Requester Info' used to enter the end user id in Library requests?
Recently created articles
Do Relais servers store information outside of Canada
( created Fri Nov 15, 2024 )
Can Relais send notification emails from my organization's email domain?
( created Thu Nov 07, 2024 )
Does ISO 18626 for Relais support sending Article Exchange links?
( created Thu Aug 22, 2024 )
How can I tell if my firewall is allowing a connection to the Relais Database?
( created Thu Aug 15, 2024 )
How to delete unwanted Alert messages
( created Mon Jul 29, 2024 )
How do I recreate a loan record?
( created Tue May 28, 2024 )
How do I remove an incorrectly supplied document and attach the correct document to a request?
( created Mon May 27, 2024 )
Is there a way to mark a supplying library's book as received damaged?
( created Mon May 27, 2024 )
How do I make our Relais library supplier status "active" or "inactive?"
( created Tue Apr 23, 2024 )
Why doesn't Relais display an option to Renew a request?
( created Wed Mar 06, 2024 )
What is the X after the supplier code in Relais
( created Fri Dec 01, 2023 )
How to Change Relais ILL Supplier Status
( created Thu Nov 16, 2023 )
How do I change the seconds it takes Relais dialog boxes to automatically closes when action is successful?
( created Thu Nov 16, 2023 )
Why was a request sent to one institution filled by another?
( created Wed Nov 08, 2023 )
How to increase the maximum number of displayable requests before receiving a pop-up warning on the Relais ILL web portal
( created Wed Nov 01, 2023 )
Recently updated articles
Do Relais servers store information outside of Canada
( updated Fri Nov 15, 2024 )
Can Relais send notification emails from my organization's email domain?
( updated Thu Nov 07, 2024 )
How do I add my IP address to the Relais firewall safelist?
( updated Wed Aug 28, 2024 )
What are the new and old Relais IP addresses?
( updated Mon Aug 26, 2024 )
Does ISO 18626 for Relais support sending Article Exchange links?
( updated Thu Aug 22, 2024 )
How can I tell if my firewall is allowing a connection to the Relais Database?
( updated Thu Aug 15, 2024 )
How to delete unwanted Alert messages
( updated Mon Jul 29, 2024 )
How do I recreate a loan record?
( updated Tue May 28, 2024 )
Is there a way to mark a supplying library's book as received damaged?
( updated Tue May 28, 2024 )
How do I remove an incorrectly supplied document and attach the correct document to a request?
( updated Mon May 27, 2024 )
How do I make our Relais library supplier status "active" or "inactive?"
( updated Tue Apr 23, 2024 )
Why doesn't Relais display an option to Renew a request?
( updated Tue Apr 02, 2024 )
What is the X after the supplier code in Relais
( updated Fri Dec 01, 2023 )
How to Change Relais ILL Supplier Status
( updated Thu Nov 16, 2023 )
How do I change the seconds it takes Relais dialog boxes to automatically closes when action is successful?
( updated Thu Nov 16, 2023 )