Featured Relais ILL Troubleshooting articles
Find the most viewed, recently created, and recently updated FAQ and Troubleshooting articles for Relais ILL.
Most viewed articles
In the request templates, is 'Request Source' used for the source of the citation?
How do I add my IP address to the Relais firewall safelist?
Why does Relais say "HTML tags" are not allowed when I'm trying to enter notes?
Are the login credentials case sensitive?
Featured Relais ILL Troubleshooting articles
Does Relais support FTP, SFTP of FTPS
What are the new and old Relais IP addresses?
With the current web pages, my library handles patron authentication outside Relais, is this approach still available with the Relais Portal?
What browsers are supported for the Relais Portal?
With the library’s change password option, will that change the library’s password in our database or will the request go to staff to make the change?
In what format and what size should the logo be for the Relais Header?
In the request templates, is 'Requester Info' used to enter the end user id in Library requests?
How to reopen a request in the staff portal
What's the difference between an Audit Note and an Additional Note in Relais?
How to Change Relais ILL Supplier Status
Recently created articles
How do I recreate a loan record?
( created Tue May 28, 2024 )
How do I remove an incorrectly supplied document and attach the correct document to a request?
( created Mon May 27, 2024 )
Is there a way to mark a supplying library's book as received damaged?
( created Mon May 27, 2024 )
How do I make our Relais library supplier status "active" or "inactive?"
( created Tue Apr 23, 2024 )
Why doesn't Relais display an option to Renew a request?
( created Wed Mar 06, 2024 )
What is the X after the supplier code in Relais
( created Fri Dec 01, 2023 )
How to Change Relais ILL Supplier Status
( created Thu Nov 16, 2023 )
How do I change the seconds it takes Relais dialog boxes to automatically closes when action is successful?
( created Thu Nov 16, 2023 )
Why was a request sent to one institution filled by another?
( created Wed Nov 08, 2023 )
How to increase the maximum number of displayable requests before receiving a pop-up warning on the Relais ILL web portal
( created Wed Nov 01, 2023 )
How can I test if I am connected to the Relais database?
( created Mon Oct 23, 2023 )
Where do I create a new staff account in Relais?
( created Mon Oct 16, 2023 )
In Relais, can I limit the number of requests by the type of item?
( created Fri Oct 13, 2023 )
Is it possible to update a patron barcode from the Relais web portal?
( created Tue Sep 26, 2023 )
A request in Relais will not complete in Staff Portal
( created Fri Sep 15, 2023 )
Recently updated articles
How do I recreate a loan record?
( updated Tue May 28, 2024 )
Is there a way to mark a supplying library's book as received damaged?
( updated Tue May 28, 2024 )
How do I remove an incorrectly supplied document and attach the correct document to a request?
( updated Mon May 27, 2024 )
How do I make our Relais library supplier status "active" or "inactive?"
( updated Tue Apr 23, 2024 )
Why doesn't Relais display an option to Renew a request?
( updated Tue Apr 02, 2024 )
What is the X after the supplier code in Relais
( updated Fri Dec 01, 2023 )
How to Change Relais ILL Supplier Status
( updated Thu Nov 16, 2023 )
How do I change the seconds it takes Relais dialog boxes to automatically closes when action is successful?
( updated Thu Nov 16, 2023 )
Why do my Relais emails get filtered for spam or return undelivered?
( updated Fri Nov 10, 2023 )
Why was a request sent to one institution filled by another?
( updated Wed Nov 08, 2023 )
How to increase the maximum number of displayable requests before receiving a pop-up warning on the Relais ILL web portal
( updated Wed Nov 01, 2023 )
How do I add my IP address to the Relais firewall safelist?
( updated Thu Oct 26, 2023 )
How can I test if I am connected to the Relais database?
( updated Mon Oct 23, 2023 )
What are Predefined Queries or Searches in Relais, and what do the different kinds mean?
( updated Thu Oct 19, 2023 )
Where do I create a new staff account in Relais?
( updated Mon Oct 16, 2023 )