Files uploaded with the Relais Scanner are not being moved to delivery

Symptom

• Files that have been uploaded with the Relais Scanner are stuck when they should be moved to delivery

Applies to

• Relais ILL
• Relais File Transfer Service (RFTS)

Resolution

This issue can typically be resolved by restarting the Relais File Transfer Service (RFTS). To do so:

1. Open the local workstation's Services application.
2. Find Relais - File Transfer Service.
3. Right-click on it and select Restart.

If files do not start processing, local security programs may stop the FTP stream. 

1. Stop the Relais file transfer
2. Remove [Request Number].pdf  from the Relais <Relais Root>/Download folder   
3. Restart the Relais file transfer

If files still do not start processing, contact OCLC Support for assistance.

Additional information

About Relais File Transfer Service

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