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Why are the LendingReasonsForCancellation records I created showing as "unspecified" when I try to use them?

Symptom
  • Why are the LendingReasonsForCancellation records I created showing as "unspecified" when I try to use them?
Applies to
  • ILLiad
Resolution

Make sure the record has a corresponding DoclineCode, or reasons created will show as unspecified when attempting to apply them to requests. For example, it is possible change the reason to have a DoclineCode "other" and save the changes. The new reason for cancellation will apply correctly afterwards.

Page ID
28302