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OCLC Support

What basic troubleshooting can I do for ILLiad Server Addons?

Symptom
  • You want to be able to resolve a Server Addon issue.
Applies to
  • ILLiad
Resolution

Here are some great troubleshooting steps for common issues with ILLiad Server Addons:

  1. Go to your Server Addons in the ILLiad Customization Manager and make sure your Server Addon is active.
  2. Make sure you are using the latest version of the Server Addon.
  3. Make sure your ILLiad System Manager service is running.
  4. Restart your ILLiad System Manager service.
  5.  Check your ILLiad System Manager logs for the Addon and any error messages in the logs.  This is the most likely way to resolve the issue.  You will most likely find the problem and how to resolve it form what you see. 
  6. A common issue is  Pooled connections, where the Server Addon is not releasing the connection after the process is completed. If it is not contained, the server will slow down and eventually cause other services to fail. It is a common problem with the IDS Logic service. In that situation, set the IDS Logic service Active status to No, and then restart the ILLiad System Manager service. If the same IDS Logic issue persists, contact IDS and try to figure out the problem and resolve it.

If you open Transactions in the ILLiad Client and get an error or pop-up message, then you should also try these steps:

  1. Go to System and then Manage Addons.
  2. Make sure you are using the latest version of the Server Addon.
  3. The Server Addon tab in the Customization Manager has settings for each addon. If the addon has fields requesting authorizations, URLs, or similar values required for the Addon to work, make sure those entries are correct and up to date.
  4. Make sure your ILLiad System Manager service is running.
  5. Restart your ILLiad System Manager service.

If these do not resolve your issue, please contact OCLC Support.

Page ID
28381