We are a seeing duplicate requests in ILLiad, how can we fix this?
Symptom
- We are an ILLiad library seeing duplicate requests, how can we fix this?
Applies to
- ILLiad
Resolution
Some things to watch out for that can cause a duplicate request:
- after placing a request, if the user remains on the page, when they come back the browser can refresh and submit the request again. Once a request is placed and the user is done with ILLiad for the moment it's best to close the window or go to another site
- Do not use the back button, that can also cause a duplicate request to get submitted
- Do not click the submit button multiple times
Atlas has identified this as a bug, bug 9013. The only workaround at this point is to access the request web page and put some type of warning next to the form submission button or at the top of the page reminding users to avoid these scenarios