There are items stuck in Awaiting Direct Request Sending
Symptom
- You have ILLiad Direct Request set up and you have requests in the "Awaiting Direct Request Sending" Transaction Status for over twenty minutes.
Applies to
- ILLiad
Resolution
The problem is that the Connection Manager is not running correctly. Here are the solutions depending on if you are self-hosted or hosted:
- If you are self-hosted, contact your Web Server Administrator and request the ILLiad Connection Manager service be restarted
- If you are hosted by OCLC, contact OCLC Support and ask for the ILLiad Connection Manager service to be restarted