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Our library has a standard system ID for all of our users, however users keep forgetting to use them or use them incorrectly. Can library staff change usernames in ILLiad to grant everyone access?

Symptom
  • Our library has a standard system ID for all of our users, however users keep forgetting to use them or use them incorrectly. Can library staff change usernames in ILLiad to grant everyone access?
Applies to
  • ILLiad
Resolution

There is no functionality in ILLiad that allows staff to change patron usernames. If patons keep forgetting, the only thing you can do is have a large, or bold, reminder on your logon page the usernames staff wants them to use.

Page ID
32428