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OCLC Support

In ILLiad when I try to send an electronic article, it gives me an error and I cannot send the file

  • You are uploading a file rather than scanning it and trying to send it electronically, but you get an error message.  The request stays at the status of "Awaiting Lending Scanning"
Applies to
  • ILLiad

If you are having trouble uploading a file that you have and sending it out through electronic delivery, here are the steps you can take to fix the issue:

  1. There might be a problem with the original PDF file with how ILLiad processes it.  Print out the File.
  2. Scan the file through ILLiad and electronic delivery.  The file should send correctly.
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