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OCLC Support

I am unable to process a file and send it to the Web Server either through Borrowing Scanning or Doc Del Scanning

Symptom
  • You have the file, but when you try to process the file, you get an error message trying to Scan it and send the file to the Web Server.
Applies to
  • ILLiad
Resolution

If you cannot process the file through Borrowing or Doc Del Scanning, there might be an issue with ILLiad processing the file.  Here are the steps you need to follow to complete the processing of the file:

  1. You need to put the file on the Web Server in the PDF folder.  If you are self-hosted, you will need to work with your people in completing this task.  If you are hosted, then you need to FTP to the Hosted site and put the file on the Web server in the PDF folder.  If you need help on this process and you are hosted, you can contact OCLC Support.
  2. After you have the file on the Web Server, you need to Route the request to "Request Sent."
  3. Go to the Borrowing Ribbon and Check-in from Lending Library.
  4. Put in your Transaction Number in the search box.  
  5. Once your request comes up, click on the "Notify Electronic Delivery."

Once you clicked on the "Notify Electronic Delivery," the patron is notified and the Transaction changes to the "Delivered to Web" Transaction Status.

Page ID
21185