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I am getting an error about the Images path and I cannot open up the ILLiad Customization Manager

  1. Laatst bijgewerkt
  2. Opslaan als pdf
Symptom
  • You are getting an error message like "Unable to create backup path: c:\Program files\Images\Backup\" when opening the ILLiad Customization Manager
Applies to
  • ILLiad
Resolution

You have two choices for fixing this issue:

  1. You can create the path so it exists.  In this case, you would create the directory c:\Program files\Images\Backup\ 
  2. Or you can have someone who has access to the Customization Manager update the Keys for 

ElectronicDeliveryUtilityImagesPathLending

and

ElectronicDeliveryUtilityImagesPathDocDel

so they are pointing to a location you have access to on your local computer such as c:\Program files (x86)\ILLiad\Images\Backup\ 

After you have that setup, you should be able to access the Customization Manager.

Page ID
21676