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OCLC Support

How can I clear requests stuck in Awaiting OCLC Sending?

Symptom
  • How can I clear requests stuck in Awaiting OCLC Sending?
Applies to
  • ILLiad
Resolution

Make sure DirectRequestEnabled is set to Yes in the Customization Manager. Then restart the ILLiad Connection Manager service if at a self-hosted site. Hosted sites will need to contact OCLC Support for Connection Manager and other service restarts. If it works, the request should go out within twelve minutes after restarting the Connection Manager service.

 

Also check if there is a routing rule that was turned on that changes the Status to Awiaitng Direct Request Sending.

 
Page ID
31389