Featured CONTENTdm Troubleshooting articles
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Find the most viewed, recently created, and recently updated FAQ and Troubleshooting articles for CONTENTdm.
Most viewed articles
- Process can't access the file because it is being used by another process error
- Attempted to read or write protected memory error
- Links to deleted content still appear in my collection
- Receiving the error "Object reference not set to an instance of an object."
- My SSL for CONTENTdm is expiring and I need to renew
- CONTENTdm Video Best Practices
- Orientation of thumbnails incorrect
- What is the new account management portal OCLC LDAP accounts used by CONTENTdm?
- Can I move items from one collection to another?
- CONTENTdm password reset
- What file types does CONTENTdm support?
- Error "Index was outside the bounds of the array"
- How do I get a new CONTENTdm log in username and password?
- Nickname Tool: How do I edit field nicknames?
- What are the size limits for records or collections in CONTENTdm?
Recently created articles
- Items are missing after being approved and the collection indexed ( created Fri Apr 17, 2026 )
- A CONTENTdm site has an item that includes my name or image. How can I request its redaction or removal? ( created Thu Apr 16, 2026 )
- How can I add an ADA banner to my CONTENTdm site? ( created Fri Apr 10, 2026 )
- I'm trying to use shared vocabulary in a collection, but it isn't being applied in the collection metadata fields as expected. ( created Mon Apr 06, 2026 )
- The "Add OCR Text" button is grayed out ( created Thu Apr 02, 2026 )
- Why are holdings not being placed on items from my collection? ( created Wed Mar 25, 2026 )
- Does CONTENTdm have an embargo or timer feature? ( created Tue Mar 24, 2026 )
- Unable to delete a project in the Project Client. ( created Mon Mar 09, 2026 )
- Thumbnails for First 10 Pages Show "Restricted File" After Login ( created Fri Feb 27, 2026 )
- Deleted Items appear in OAI harvest ( created Wed Feb 18, 2026 )
- Cannot open PDF in Project Client when clicking the View button ( created Wed Feb 11, 2026 )
- Can I retrieve thumbnail URLs from the OAI-PMH data? ( created Wed Feb 11, 2026 )
- "This ABBYY FineReader Engine license does not allow using the requested functionality" when attempting to OCR Chinese, Japanese, or Korean languages ( created Tue Feb 10, 2026 )
- OCR progress bar does not increase and prevents additional actions in the Project Client ( created Fri Nov 14, 2025 )
- How do I change the Secondary Alias value in CONTENTdm ( created Thu Oct 30, 2025 )
Recently updated articles
- How do I create a copy of a CONTENTdm collection from a different server ( updated Tue Apr 21, 2026 )
- Unable to connect to Project ReadContentAsString method is not supported error ( updated Fri Apr 17, 2026 )
- Items are missing after being approved and the collection indexed ( updated Fri Apr 17, 2026 )
- PDF image previews are broken, but thumbnails and expanded view are okay ( updated Fri Apr 17, 2026 )
- Can CONTENTdm use SSL certificates that automatically renew, such as Let's Encrypt or ZeroSSL? ( updated Fri Apr 17, 2026 )
- A CONTENTdm site has an item that includes my name or image. How can I request its redaction or removal? ( updated Thu Apr 16, 2026 )
- How can I add an ADA banner to my CONTENTdm site? ( updated Fri Apr 10, 2026 )
- I'm trying to use shared vocabulary in a collection, but it isn't being applied in the collection metadata fields as expected. ( updated Mon Apr 06, 2026 )
- The "Add OCR Text" button is grayed out ( updated Thu Apr 02, 2026 )
- Does CONTENTdm have an embargo or timer feature? ( updated Thu Apr 02, 2026 )
- Cannot use inline HTML within Metadata ( updated Thu Apr 02, 2026 )
- Unable to open project directory Compound object directory does not exist ( updated Fri Mar 27, 2026 )
- Blank upload screen in the Website Configuration tool ( updated Thu Mar 26, 2026 )
- Why are holdings not being placed on items from my collection? ( updated Wed Mar 25, 2026 )
- 500 Internal Server Error in CONTENTdm Administration ( updated Tue Mar 24, 2026 )