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OCLC Support

Why can a patron not renew checkouts or place holds in Capira?

Symptom
  • Patron is unable to renew checked out items or place holds
Applies to
  • CapiraMobile
  • CapiraReady
Resolution

Please contact OCLC Support with the following information:

  • Patron's barcode and password
  • Patron's device information (Apple or Android, model, OS version)
  • Title and material type of items failing to renew or place hold on
  • Any specific errors received in the app
Page ID
36640