Why can our patron not see their checkouts or holds in the Capira app?
Applies to
- CapiraMobile
- CapiraMobile with Staff Dashboard
- CapiraReady
Answer
If a specific patron cannot see their checkouts or holds in the Capira app, it is likely caused by their PIN/password having been changed in the ILS but not syncing to the app. This can be fixed by having the patron remove their account from the app and then re-add it with the updated information.
Additional information
If re-adding a patrons account does not solve this, please contact OCLC Support with the patron's barcode and PIN.