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OCLC Support

When troubleshooting why a fine was or was not applied, what should I look for?

Applies to
  • WorldShare Circulation

A bill will change based on the amount of time between the item’s due date and when the item was returned to the library.

Here are troubleshooting steps to confirm:

  • Which loan policy was applied at checkout?
  • When was the item returned?
    • Was the check-in backdated?
  • What were the loan’s due date and time when the item was returned?
  • When the item was returned, was the loan policy configured to accrue penalties while the library is closed or not?
    • If so, what open hours were configured between the due date and when the item was returned?
    • Remember: An item’s home branch may be configured to override institution-level open hours.
  • Which overdue bill structure was linked to the loan policy?
  • What are the conditions in the bill structure?
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