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OCLC Support

When selecting a pick up option I get a ‘not available due to policy’ message. What policy should I check?

Applies to
  • WorldShare Circulation

Here are the policies that you need to check if a pickup option displays the ‘not available due to policy’ message when attempting to create/edit a hold in WorldShare Circulation:

  • Collection Type Policy

    • Can the item(s) in the collection fulfill holds for the requesting user?

  • Hold Pickup Locations Map

    • Given the item eligibility per Collection Type Policy, are there pick-up locations configured for this scenario?

    • Compare the map to the home branch of the patron in the Admin module or the Profile tab.

  • Branch Locations

    • Is the desired pickup location currently active?

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