Why did our lifetime user count go down?

What we do

We automatically remove inactive user accounts so the stats reflect current, active usage.

• Who is removed: Users who are inactive for 9 months or more (inactive = not opening the app).

• How often: This cleanup runs daily.

So if your lifetime user count dropped, it’s because accounts that had been inactive for 9+ months were removed in this daily process.

Why we do it

• Keep reports and stats meaningful for planning and decision-making

• Avoid counting people who no longer use your library’s Capira experience

• Keep data storage and performance manageable

What you'll see

• Lifetime user count may decrease when inactive users are purged.

• Active user metrics (e.g. recent sessions, monthly active users) are not reduced by this purge; they already reflect only recent activity.