Authentication error Status Code: 999 at login
Symptom
- Users get this message after trying to log in in via SAML:
Authentication error
Status Code: 999
Applies to
- WorldShare Management Services
Resolution
This is a generic error message that some part of the SAML / Shibboleth authentication is not working.
If the authentication has worked before:
Contact your Identity Provider (IdP) Support team and ask if anything changed on their side of the process.
For example:
- New SAML signing certificate or Metadata
- idAtSource, or custom NameID field that has been selected during the implementation is no longer released from the IdP to WMS