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  • I appear as a Supplier on a title when my Policies Directory Supplier setting is turned off
    https://help.oclc.org/Resource_Sharing/WorldShare_Interlibrary_Loan/Troubleshooting/I_appear_as_a_Supplier_on_a_title_when_I_my_Policies_Directory_supplier_setting_is_turned_off
    Symptom Your library comes up as a supplier for a title in WorldCat even though you have the supplier setting on the Profile tab turned off in the Policies Directory. Applies to WorldShare ILL Tipasa ...Symptom Your library comes up as a supplier for a title in WorldCat even though you have the supplier setting on the Profile tab turned off in the Policies Directory. Applies to WorldShare ILL Tipasa Resolution Contact OCLC Support with your library symbol, the OCN for the title, the date you found it and an image of the Supplier setting on the Profile tab turned off in the Policies Directory. Additional information There is more on the Supplier setting. Page ID 56349
  • How do I remove my library from a Resource Sharing Group?
    https://help.oclc.org/Resource_Sharing/WorldShare_Interlibrary_Loan/Troubleshooting/How_do_I_remove_my_library_from_a_Resource_Sharing_Group
    Applies to WorldShare Interlibrary Loan Tipasa Answer To remove your library from a Resource Sharing Group or groups, please send an email to profiling@oclc.org with your OCLC symbol, library name, an...Applies to WorldShare Interlibrary Loan Tipasa Answer To remove your library from a Resource Sharing Group or groups, please send an email to profiling@oclc.org with your OCLC symbol, library name, and the name of the group or groups you wish to be removed from. Additional information Can I get an overview of all libraries in a Resource Sharing Group? Page ID 45077
  • My deflection policy based on e-license terms is letting through requests for items we want to deflect.
    https://help.oclc.org/Resource_Sharing/WorldShare_Interlibrary_Loan/Troubleshooting/My_deflection_policy_based_on_e-license_terms_is_letting_through_requests_for_items_we_want_to_deflect
    You have a deflection policy that has Items: E-License Terms set to No. You will need to repeat this process for each collection that you want to deflect. In License Manager, see the following instruc...You have a deflection policy that has Items: E-License Terms set to No. You will need to repeat this process for each collection that you want to deflect. In License Manager, see the following instructions: Add an interlibrary loan term to a license An example ILL request that you shouldn't have received (please do not say no to the request until Support has a chance to look at it)
  • I am trying to add a library closure in the Policies Directory, but my changes will not save
    https://help.oclc.org/Resource_Sharing/WorldShare_Interlibrary_Loan/Troubleshooting/I_am_trying_to_add_a_library_closure_in_the_Policies_Directory_but_my_changes_will_not_save
    You are entering a date or date range for your library closure in the Policies Directory, but the changes are not saving When entering a closure, please ensure that your dates are entered in the corre...You are entering a date or date range for your library closure in the Policies Directory, but the changes are not saving When entering a closure, please ensure that your dates are entered in the correct format (MM/DD/YYYY). If this does not resolve the issue, please also try clearing your browser's cache and cookies or testing in a private browser window. If none of these steps resolve the issue, please contact OCLC Support with your OCLC Symbol and the troubleshooting steps you've tried so far.
  • I can't sign in to the Policies Directory even with correct credentials
    https://help.oclc.org/Resource_Sharing/WorldShare_Interlibrary_Loan/Troubleshooting/I_cant_sign_in_to_the_Policies_Directory_even_with_correct_credentials
    You cannot sign in to the Policies Directory with the correct credentials To begin a new session, please log in again", but when you try to log in again, you get the same error. Try signing in to the ...You cannot sign in to the Policies Directory with the correct credentials To begin a new session, please log in again", but when you try to log in again, you get the same error. Try signing in to the Policies Directory in a private or incognito tab, going directly to https://illpolicies.oclc.org instead of using a bookmark. If your IP address changes in the middle of your session, this could cause a client reset, breaking your connection to OCLC and causing errors such as this.
  • Which parts of the Policies Directory have actual system impact?
    https://help.oclc.org/Resource_Sharing/WorldShare_Interlibrary_Loan/Troubleshooting/Which_parts_of_the_Policies_Directory_have_actual_system_impact
    Applies to WorldShare Interlibrary Loan Tipasa ILLiad Answer Supplier status, days to respond, deflections, and closures are the only settings in the ILL Policies Directory that will be enforced in th...Applies to WorldShare Interlibrary Loan Tipasa ILLiad Answer Supplier status, days to respond, deflections, and closures are the only settings in the ILL Policies Directory that will be enforced in the system. Other configurations, such as loan policies, international lending, and fee limits, are informational only and will not be enforced in the system. Additional information Policies Directory guide Page ID 38182
  • How to add a lending fee range in Policies Directory
    https://help.oclc.org/Resource_Sharing/WorldShare_Interlibrary_Loan/Troubleshooting/How_to_add_a_lending_fee_range_in_Policies_Directory
    If your lending fees vary, you can display a lending fee range in the Policies Directory so that borrowing libraries can see a range in the Cost column when viewing the Holdings screen in WorldShare I...If your lending fees vary, you can display a lending fee range in the Policies Directory so that borrowing libraries can see a range in the Cost column when viewing the Holdings screen in WorldShare ILL/Tipasa. This, in effect, will make your lending fees display as 0.00-15.00, and borrowing libraries can look in your library's Policies Directory to see which loan policies and fees apply to them before sending a request.
  • How do I create an electronic delivery method in the ILL Policies Directory?
    https://help.oclc.org/Resource_Sharing/WorldShare_Interlibrary_Loan/Troubleshooting/How_do_I_create_an_electronic_delivery_method_in_the_ILL_Policies_Directory
    Follow the instructions below to create an electronic delivery method: In OCLC Policies Directory, click on the Contacts tab. Click Add in the top right corner. Select Ariel, Article Exchange, Electro...Follow the instructions below to create an electronic delivery method: In OCLC Policies Directory, click on the Contacts tab. Click Add in the top right corner. Select Ariel, Article Exchange, Electronic, or ILLiad from the Contact Type drop-down list. Select the newly configured electronic delivery method from the Electronic Delivery Service choice drop-down menu. Please see the Policies Directory Guide for more information.
  • If we become a non-supplier in Policy Directory, can we still borrow items?
    https://help.oclc.org/Resource_Sharing/WorldShare_Interlibrary_Loan/Troubleshooting/If_we_become_a_non-supplier_in_Policy_Directory_can_we_still_borrow_items
    Applies to WorldShare Interlibrary Loans Tipasa Answer Yes, you are still able to borrow materials. The supplier status just applies to receiving a lending request. Page ID 48955
  • Our Profile supplier status was set to 'Yes' unexpectedly after additional weather/emergency related closures.
    https://help.oclc.org/Resource_Sharing/WorldShare_Interlibrary_Loan/Troubleshooting/Our_Profile_supplier_status_was_set_to_'Yes'_unexpectedly_after_additional_weather%2F%2Femergency_related_closures.
    After an additional weather/emergency-related closure, our status in the Profile tab was set to Yes when the status in the Schedule tab was set to No. The system does check hourly, but it's a flag sys...After an additional weather/emergency-related closure, our status in the Profile tab was set to Yes when the status in the Schedule tab was set to No. The system does check hourly, but it's a flag system similar to Circulation notifications—if the first flag is not raised (days closed, in this case), then the rest will not be raised by the system (so missing the first date misses the rest).