Why are multiple notification emails being delivered for every Article Exchange delivery?
Symptom
- Multiple notification emails are sent for every Article Exchange ILL request that gets filled.
Applies to
- WorldShare ILL
- Tipasa
Resolution
Confirm that you have not filled in the same email address into more than one Recipient Email address field in the Service Configuration > WorldShare ILL > Interlibrary Loan Options > Article Exchange Email Notification tab.