- Lending Requests where you only see the option to recall.
Please follow these steps:
- Call the Borrowing library and make sure they have processed the request all the way.
- If they are an Illiad borrowing library they may have closed the request without ever going through the steps to process the request correctly. They may have to re-open the request and then go through the steps to close it correctly.
- As only a last resort the Lending Library can click the Recall button and then the Checked In/Complete button, but only if the item has arrived.