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OCLC Support

I'm having trouble downloading a file from the Article Exchange server

Applies to
  • WorldShare ILL
  • Tipasa
Answer

Sometimes your browser will not permit you to download an article that a lender supplied using Article Exchange. You might get a 'HTTP Status 500' error message.

When this happens, you can download the file from the Preview that is always supplied with Copy requests that are lend using Article Exchange. Use the following method:

1. Open the Request Form in WorldShare ILL.
2. Click Preview.
3. In this preview, select the Download option.

If you don't see a download option in your preview, you should be able to select Print and then print the item as a PDF file.

Additional information

If the above steps do not work, please contact OCLC Support.

Page ID
22967