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OCLC Support

When logging into WorldShare, I am unable to get past the branch screen because the OK button is grayed out

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Symptom
  • WorldShare users are unable to login to WorldShare. They cannot get past the select branch screen and the OK button is grayed out.
Applies to
  • WorldShare ILL 
  • WorldShare Management Services 
Resolution

Click on the desired branch name. The branch name will appear highlighted when selected, and the OK button in the lower right corner will turn blue. Click on the OK button.

If this does not fix the issue, try refreshing the browser page. That should reset the page allowing you to reselect the branch and click an active OK button. If refreshing does not fix the issue, contact OCLC Support.

 
Page ID
11034