Featured WorldShare Interlibrary Loan Troubleshooting articles
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Find the most viewed, recently created, and recently updated FAQ and Troubleshooting articles for WorldShare Interlibrary Loan.
Most viewed articles
- How do I create an eBook ILL request?
- A request has a status of “Submitted,” what does that mean?
- Where can I find an overview of all IFM transactions?
- Why am I getting a "Request Status contains invalid data for the request" error in WorldShare ILL?
- Is it possible to borrow or lend eBooks and eAudiobooks through WorldShare ILL?
- How do I get IFLA vouchers?
- How to configure IFM for replacement cost billing for lost items
- How do I update the email address and contact name for WorldShare ILL?
- Why am I getting an error message about invalid symbols when I try to submit a request?
- How do I print a return label?
- Can my ILS integrate with WorldShare ILL or Tipasa?
- What are all the reasons for no in the "Resource Sharing Lender Reasons for No Report"?
- What do the different types of 'reasons for no' in the request history mean?
- Is there a way in WorldShare to refund an institution for a closed request?
- How can I update the copyright compliance to CONTU Guidelines (CCG) or Compliance Copyright Law (CCL)?
Recently created articles
- I accidentally sent a conditional for a request I cannot fulfill. How can I let the borrowing library know it is not available? ( created Tue Sep 10, 2024 )
- What happens if I click "Yes" on a lending request where the IFM max cost is lower than what we charge? ( created Thu Aug 08, 2024 )
- Can I set temporary item to automatically delete upon check-in in WorldShare? ( created Tue Jul 30, 2024 )
- Why do I receive an error when creating a new automation? ( created Mon Jul 15, 2024 )
- ILL Error: "An error occurred processing the request. Unauthorized exception" ( created Mon Jul 15, 2024 )
- How to create a report of titles most requested by patrons via interlibrary loan ( created Thu Jun 06, 2024 )
- I appear as a Supplier on a title when my Policies Directory Supplier setting is turned off ( created Wed May 08, 2024 )
- My deflection policy based on e-license terms is letting through requests for items we want to deflect. ( created Wed May 01, 2024 )
- Why do my ILL requests keep defaulting to the service type of Loan ( created Mon Apr 22, 2024 )
- Error sending message Could not connect to SMTP host error ( created Tue Apr 16, 2024 )
- I receive the error, "Your institution is not authorized to request from ISO 18626 Implementation Group member(s)" when submitting a request in WorldShare ILL ( created Tue Apr 02, 2024 )
- Why are ILL requests coming through without an OCN? ( created Fri Mar 08, 2024 )
- Error in ILL Some information is incorrect, please review and try again. Please clear copyright by selecting a previously borrowed title... ( created Thu Feb 29, 2024 )
- Why is the ILL Shipped Date one day behind the Received or Requested Date? ( created Fri Feb 16, 2024 )
- Will setting a maximum renewal count block libraries from requesting renewals or will they still be able to ask? ( created Mon Nov 20, 2023 )
Recently updated articles
- I accidentally sent a conditional for a request I cannot fulfill. How can I let the borrowing library know it is not available? ( updated Tue Sep 10, 2024 )
- When did OCLC first roll out the IFM program? ( updated Tue Sep 10, 2024 )
- Failed to find item or no records found error when searching in WorldShare ILL ( updated Mon Sep 09, 2024 )
- Where can I find the request history? ( updated Tue Aug 27, 2024 )
- Can my ILS integrate with WorldShare ILL or Tipasa? ( updated Mon Aug 26, 2024 )
- Why are we getting a "Try again. Errors occurred submitting form." error when using the WorldShare ILL OpenURL? ( updated Fri Aug 16, 2024 )
- What happens if I click "Yes" on a lending request where the IFM max cost is lower than what we charge? ( updated Thu Aug 08, 2024 )
- Can I set temporary item to automatically delete upon check-in in WorldShare? ( updated Tue Jul 30, 2024 )
- Is it possible to borrow or lend eBooks and eAudiobooks through WorldShare ILL? ( updated Mon Jul 29, 2024 )
- Why am I getting a "Request Status contains invalid data for the request" error in WorldShare ILL? ( updated Tue Jul 16, 2024 )
- Why does my lending request only show the recall item button? ( updated Tue Jul 16, 2024 )
- Why do I receive an error when creating a new automation? ( updated Mon Jul 15, 2024 )
- ILL Error: "An error occurred processing the request. Unauthorized exception" ( updated Mon Jul 15, 2024 )
- My ILS is not on the list of systems that interoperate with WorldShare Interlibrary loan ( updated Thu Jun 27, 2024 )
- I see only a blank screen when I login to WorldShare. ( updated Mon Jun 24, 2024 )