Featured WorldShare Interlibrary Loan Troubleshooting articles
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Find the most viewed, recently created, and recently updated FAQ and Troubleshooting articles for WorldShare Interlibrary Loan.
Most viewed articles
- How do I create an eBook ILL request?
- Where can I find an overview of all IFM transactions?
- A request has a status of “Submitted,” what does that mean?
- How to configure IFM for replacement cost billing for lost items
- Is it possible to borrow or lend eBooks and eAudiobooks through WorldShare ILL?
- Why am I getting a "Request Status contains invalid data for the request" error in WorldShare ILL?
- How do I get IFLA vouchers?
- How do I update the email address and contact name for WorldShare ILL?
- Can my ILS integrate with WorldShare ILL or Tipasa?
- Why am I getting an error message about invalid symbols when I try to submit a request?
- What are all the reasons for no in the "Resource Sharing Lender Reasons for No Report"?
- How do I print a return label?
- Is there a way in WorldShare to refund an institution for a closed request?
- How can I update the copyright compliance to CONTU Guidelines (CCG) or Compliance Copyright Law (CCL)?
- What do the different types of 'reasons for no' in the request history mean?
Recently created articles
- A patron needs an item for a longer period than a typical interlibrary loan. How can I add a "Need Until" date to a new borrowing request? ( created Fri Sep 12, 2025 )
- If we submit a request with a 0.00 fee and select “Use ILL Fee Management (IFM) for payment,” will this request still be charged the IFM transaction fee? ( created Mon Sep 08, 2025 )
- Why am I not seeing any holdings displayed on the Holdings screen? ( created Thu Aug 07, 2025 )
- As a lender, how do I create a group of libraries that I don't want to charge for ILL items? ( created Tue Aug 05, 2025 )
- Can I run a report that lists the OCLC Supplier Status of all libraries in my consortium? ( created Wed Jul 02, 2025 )
- Error message "None of the selected requests printed successfully." when trying to print in Tipasa or WSILL ( created Tue Jul 01, 2025 )
- Article Exchange error: "The document that you are trying to retrieve is no longer available" ( created Fri Jun 27, 2025 )
- I'm receiving the message, "the file format and extension of 'file name here' don't match. The file could be corrupted or unsafe. Unless you trust its source, don't open it. Do you want to open it anyway?" when opening a report emailed to me by OCLC Usage Statistics ( created Thu Jun 19, 2025 )
- MyBib eDoc integration to WSILL cannot be set up ( created Fri Jun 06, 2025 )
- Why do icon images not always display in the Media Type column when viewing the Borrowing Requests New for Review list? ( created Wed May 28, 2025 )
- 403 error when transferring ILL requests from ILS to WorldShare using request transfer service ( created Fri May 02, 2025 )
- How to add a lending fee range in Policies Directory ( created Thu Apr 10, 2025 )
- Why is my library not receiving lending requests? ( created Fri Apr 04, 2025 )
- A request has this error message in the Circulation History: Temporary item record failed to create (exception) unrecognised user ( created Thu Apr 03, 2025 )
- Why is an ILL request displaying without information? ( created Mon Mar 17, 2025 )
Recently updated articles
- A patron needs an item for a longer period than a typical interlibrary loan. How can I add a "Need Until" date to a new borrowing request? ( updated Fri Sep 12, 2025 )
- How do I change the IFM amount for one item? ( updated Tue Sep 09, 2025 )
- If I try to create a new automation with the "Age of Material" match to be "0 but no older than 0" years I get an error message and I can't successfully save the new automation. ( updated Tue Sep 09, 2025 )
- I see only a blank screen when I login to WorldShare. ( updated Tue Sep 09, 2025 )
- Deflect ILL lending requests using local holdings records ( updated Tue Sep 09, 2025 )
- If we submit a request with a 0.00 fee and select “Use ILL Fee Management (IFM) for payment,” will this request still be charged the IFM transaction fee? ( updated Mon Sep 08, 2025 )
- Can I change the Currency and/or ILL fee after I have supplied the request? ( updated Thu Aug 28, 2025 )
- How do I create an overview of all my closed requests? ( updated Tue Aug 26, 2025 )
- How can I set a default language for WorldShare? ( updated Tue Aug 19, 2025 )
- How do I sell back IFLA vouchers to OCLC? ( updated Fri Aug 15, 2025 )
- When logging into WorldShare, I am unable to get past the branch screen because the OK button is grayed out ( updated Fri Aug 15, 2025 )
- Do ILL requests ever time out? ( updated Fri Aug 15, 2025 )
- How can I keep fines from accumulating on my WMS Interlibrary loan transactions? ( updated Fri Aug 15, 2025 )
- What field is used to define Material age in ILL requests? ( updated Fri Aug 15, 2025 )
- Can an Unfilled request be removed from the Expired queue? ( updated Fri Aug 15, 2025 )