Featured WorldShare Interlibrary Loan Troubleshooting articles
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Find the most viewed, recently created, and recently updated FAQ and Troubleshooting articles for WorldShare Interlibrary Loan.
Most viewed articles
- How do I create an eBook ILL request?
- A request has a status of “Submitted,” what does that mean?
- Where can I find an overview of all IFM transactions?
- How to configure IFM for replacement cost billing for lost items
- Why am I getting a "Request Status contains invalid data for the request" error in WorldShare ILL?
- Is it possible to borrow or lend eBooks and eAudiobooks through WorldShare ILL?
- How do I update the email address and contact name for WorldShare ILL?
- How do I get IFLA vouchers?
- Why am I getting an error message about invalid symbols when I try to submit a request?
- Can my ILS integrate with WorldShare ILL or Tipasa?
- How do I print a return label?
- What are all the reasons for no in the "Resource Sharing Lender Reasons for No Report"?
- What do the different types of 'reasons for no' in the request history mean?
- Is there a way in WorldShare to refund an institution for a closed request?
- How can I update the copyright compliance to CONTU Guidelines (CCG) or Compliance Copyright Law (CCL)?
Recently created articles
- Can I block a library from lending to me? ( created Fri Mar 07, 2025 )
- What information is shared between Alma and OCLC for ILL requests using the ILL request transfer service? ( created Thu Mar 06, 2025 )
- Why are patrons not receiving their Article Exchange emails? ( created Tue Feb 25, 2025 )
- How to close ILL requests with PROFILED status ( created Thu Feb 20, 2025 )
- What is the difference between the ILL Borrower Transaction Detail report and the Borrower Overview report ( created Tue Feb 04, 2025 )
- Our Profile supplier status was set to 'Yes' unexpectedly after additional weather/emergency related closures. ( created Wed Jan 29, 2025 )
- How to disable ILL borrowing requests when the library is closed ( created Mon Jan 06, 2025 )
- I overcharged a library for a request and I need to adjust the amount ( created Wed Dec 11, 2024 )
- I can't sign in to the Policies Directory even with correct credentials ( created Wed Oct 16, 2024 )
- What is the In-Group Detail Report? ( created Fri Sep 20, 2024 )
- Why am I seeing the error message "The server response could not be understood" in WorldShare Interlibrary Loan? ( created Wed Sep 18, 2024 )
- I accidentally sent a conditional for a request I cannot fulfill. How can I let the borrowing library know it is not available? ( created Tue Sep 10, 2024 )
- What happens if I click "Yes" on a lending request where the IFM max cost is lower than what we charge? ( created Thu Aug 08, 2024 )
- Can I set temporary ILL item to automatically check-in upon return in WorldShare? ( created Tue Jul 30, 2024 )
- Why do I receive an error when creating a new automation? ( created Mon Jul 15, 2024 )
Recently updated articles
- Can I block a library from lending to me? ( updated Fri Mar 07, 2025 )
- I want to block all incoming copy requests ( updated Thu Mar 06, 2025 )
- What information is shared between Alma and OCLC for ILL requests using the ILL request transfer service? ( updated Thu Mar 06, 2025 )
- Can my ILS integrate with WorldShare ILL or Tipasa? ( updated Tue Mar 04, 2025 )
- Why do I receive an error when creating a new automation? ( updated Thu Feb 27, 2025 )
- Why are patrons not receiving their Article Exchange emails? ( updated Tue Feb 25, 2025 )
- What is OCLC's lost in transit payment policy for ILL? ( updated Tue Feb 25, 2025 )
- How do I obtain OCLC ILL authorization credentials? ( updated Tue Feb 25, 2025 )
- How to close ILL requests with PROFILED status ( updated Thu Feb 20, 2025 )
- I receive an error when I upload a logo for book straps ( updated Tue Feb 18, 2025 )
- I can't sign in to the Policies Directory even with correct credentials ( updated Fri Feb 14, 2025 )
- What is the difference between the ILL Borrower Transaction Detail report and the Borrower Overview report ( updated Tue Feb 04, 2025 )
- Our Profile supplier status was set to 'Yes' unexpectedly after additional weather/emergency related closures. ( updated Wed Jan 29, 2025 )
- "IFM is disabled for your institution" error ( updated Mon Jan 20, 2025 )
- How to disable ILL borrowing requests when the library is closed ( updated Mon Jan 13, 2025 )