Featured WorldShare Interlibrary Loan Troubleshooting articles
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Find the most viewed, recently created, and recently updated FAQ and Troubleshooting articles for WorldShare Interlibrary Loan.
Most viewed articles
- How do I create an eBook ILL request?
- Where can I find an overview of all IFM transactions?
- A request has a status of “Submitted,” what does that mean?
- How to configure IFM for replacement cost billing for lost items
- Is it possible to borrow or lend eBooks and eAudiobooks through WorldShare ILL?
- Why am I getting a "Request Status contains invalid data for the request" error in WorldShare ILL?
- How do I update the email address and contact name for WorldShare ILL?
- How do I get IFLA vouchers?
- Why am I getting an error message about invalid symbols when I try to submit a request?
- Can my ILS integrate with WorldShare ILL or Tipasa?
- What are all the reasons for no in the "Resource Sharing Lender Reasons for No Report"?
- How do I print a return label?
- Is there a way in WorldShare to refund an institution for a closed request?
- How can I update the copyright compliance to CONTU Guidelines (CCG) or Compliance Copyright Law (CCL)?
- What do the different types of 'reasons for no' in the request history mean?
Recently created articles
- 403 error when transferring ILL requests from ILS to WorldShare using request transfer service ( created Fri May 02, 2025 )
- How to add a lending fee range in Policies Directory ( created Thu Apr 10, 2025 )
- Why is my library not receiving lending requests? ( created Fri Apr 04, 2025 )
- A request has this error message in the Circulation History: Temporary item record failed to create (exception) unrecognised user ( created Thu Apr 03, 2025 )
- Why is an ILL request displaying without information? ( created Mon Mar 17, 2025 )
- Can I block a library from lending to me? ( created Fri Mar 07, 2025 )
- What information is shared between Alma and OCLC for ILL requests using the ILL request transfer service? ( created Thu Mar 06, 2025 )
- Why are patrons not receiving their Article Exchange emails? ( created Tue Feb 25, 2025 )
- How to close ILL requests with PROFILED status ( created Thu Feb 20, 2025 )
- What is the difference between the ILL Borrower Transaction Detail report and the Borrower Overview report ( created Tue Feb 04, 2025 )
- Our Profile supplier status was set to 'Yes' unexpectedly after additional weather/emergency related closures. ( created Wed Jan 29, 2025 )
- How to disable ILL borrowing requests when the library is closed ( created Mon Jan 06, 2025 )
- I overcharged a library for a request and I need to adjust the amount ( created Wed Dec 11, 2024 )
- I can't sign in to the Policies Directory even with correct credentials ( created Wed Oct 16, 2024 )
- What is the In-Group Detail Report? ( created Fri Sep 20, 2024 )
Recently updated articles
- How do I find and delete barcodes created for temporary items? ( updated Thu May 15, 2025 )
- How do we let a lending library know we want to use IFLA vouchers? ( updated Wed May 14, 2025 )
- Why do I not see the Discover Items tab in WorldShare Interlibrary Loan? ( updated Tue May 13, 2025 )
- Can I block a library from lending to me? ( updated Mon May 12, 2025 )
- Is there a way to reply to a conditional request note from a potential lending library? ( updated Fri May 09, 2025 )
- 403 error when transferring ILL requests from ILS to WorldShare using request transfer service ( updated Fri May 02, 2025 )
- How to add a lending fee range in Policies Directory ( updated Mon Apr 28, 2025 )
- How do I turn on notifications? ( updated Wed Apr 23, 2025 )
- Why is my library not receiving lending requests? ( updated Fri Apr 04, 2025 )
- A request has this error message in the Circulation History: Temporary item record failed to create (exception) unrecognised user ( updated Thu Apr 03, 2025 )
- What do I do In WorldShare ILL if I marked an item as shipped accidentally? ( updated Tue Apr 01, 2025 )
- Why am I receiving requests for articles outside of our coverage dates? ( updated Fri Mar 28, 2025 )
- How do I stop my library from getting International Requests? ( updated Thu Mar 27, 2025 )
- Which OCLC usage statistics report should I use if I am trying to get the number of in state and out of state requests we get for Borrowing requests? ( updated Mon Mar 24, 2025 )
- Why is an ILL request displaying without information? ( updated Mon Mar 17, 2025 )