Featured WorldShare Interlibrary Loan Troubleshooting articles
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Find the most viewed, recently created, and recently updated FAQ and Troubleshooting articles for WorldShare Interlibrary Loan.
Most viewed articles
- Where can I find an overview of all IFM transactions?
- How to configure IFM for replacement cost billing for lost items
- A request has a status of “Submitted,” what does that mean?
- Why am I getting a "Request Status contains invalid data for the request" error in WorldShare ILL?
- How do I update the email address and contact name for WorldShare ILL?
- Can my ILS integrate with WorldShare ILL or Tipasa?
- Why am I getting an error message about invalid symbols when I try to submit a request?
- What are all the reasons for no in the "Resource Sharing Lender Reasons for No Report"?
- Is there a way in WorldShare to refund an institution for a closed request?
- How can I update the copyright compliance to CONTU Guidelines (CCG) or Compliance Copyright Law (CCL)?
- How do I print a return label?
- How do I stop my library from getting International Requests?
- Deflect ILL lending requests using local holdings records
- How do I find and delete barcodes created for temporary items?
- Is there an OpenURL request form that would allow our patrons to place WorldShare ILL requests from our local system?
Recently created articles
- Why did I receive a lending request for an item my library does not hold? ( created Mon Mar 02, 2026 )
- Why am I receiving an error message when sending a conditional message? ( created Fri Feb 20, 2026 )
- Does the Renewal Period in my ILL Loan Policy affect request due dates and renewals? ( created Tue Jan 13, 2026 )
- Receiving an Error that "Send To (email) is required" despite having an email in the field ( created Tue Jan 13, 2026 )
- How do I obtain the access data to use MyBib eDoc with WSILL as a supplier? ( created Mon Dec 15, 2025 )
- Can we skip to the next lender in the lender string? ( created Tue Oct 14, 2025 )
- Is it possible to send ILL requests to libraries that only use a particular courier? ( created Mon Oct 13, 2025 )
- I am getting an "unrecognised library symbol" error in WorldShare ILL ( created Wed Oct 08, 2025 )
- Why does our Resource Sharing Lender Reasons For No Report state the reason SYSTEM CHECKED LACKING KNOWLEDGEBASE? ( created Thu Oct 02, 2025 )
- My library has Real-Time Availability enabled, but we keep getting requests for items that are unavailable. ( created Thu Oct 02, 2025 )
- A patron needs an item for a longer period than a typical interlibrary loan. How can I add a "Need Until" date to a new borrowing request? ( created Fri Sep 12, 2025 )
- If we submit a request with a 0.00 fee and select “Use ILL Fee Management (IFM) for payment,” will this request still be charged the IFM transaction fee? ( created Mon Sep 08, 2025 )
- Why am I not seeing any holdings displayed on the Holdings screen? ( created Thu Aug 07, 2025 )
- As a lender, how do I create a group of libraries that I don't want to charge for ILL items? ( created Tue Aug 05, 2025 )
- Can I run a report that lists the OCLC Supplier Status of all libraries in my consortium? ( created Wed Jul 02, 2025 )
Recently updated articles
- How to create a report of titles most requested by patrons via interlibrary loan ( updated Tue Mar 03, 2026 )
- For Circ-ILL integration, an item won't check in ("Unknown Barcode" error appears) and it won't check out to the patron who requested it (the system tries to create a temporary item) ( updated Tue Mar 03, 2026 )
- Why did I receive a lending request for an item my library does not hold? ( updated Mon Mar 02, 2026 )
- Article Exchange error: "The document that you are trying to retrieve is no longer available" ( updated Mon Mar 02, 2026 )
- What does “aged to unfilled” means in the Request History tab under Supplier History? ( updated Fri Feb 27, 2026 )
- Why was an ILL request not deflected when we have the LHR field 008 set to not lend? ( updated Fri Feb 27, 2026 )
- Why am I receiving an error message when sending a conditional message? ( updated Fri Feb 20, 2026 )
- I can't print from WorldShare Interlibrary Loan ( updated Thu Feb 19, 2026 )
- My library has Real-Time Availability enabled, but we keep getting requests for items that are unavailable. ( updated Wed Feb 18, 2026 )
- I received the wrong article from the lending library, what should I do? ( updated Thu Feb 12, 2026 )
- Why am I seeing Open Access View Now links within an ILL record? ( updated Thu Feb 12, 2026 )
- We've changed our contact / address information. How can we fix it on new requests that we add? ( updated Thu Feb 12, 2026 )
- Is it possible to reopen a Closed request to add IFM? ( updated Thu Feb 12, 2026 )
- How can I match the IFM debits on my invoice to an ILL request number? ( updated Thu Feb 12, 2026 )
- What information is shared between our ILS and OCLC for ILL requests using the ILL request transfer service? ( updated Thu Feb 12, 2026 )