Featured WorldShare Interlibrary Loan Troubleshooting articles
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Find the most viewed, recently created, and recently updated FAQ and Troubleshooting articles for WorldShare Interlibrary Loan.
Most viewed articles
- How do I create an eBook ILL request?
- A request has a status of “Submitted,” what does that mean?
- Where can I find an overview of all IFM transactions?
- Why am I getting a "Request Status contains invalid data for the request" error in WorldShare ILL?
- Is it possible to borrow or lend eBooks and eAudiobooks through WorldShare ILL?
- How to configure IFM for replacement cost billing for lost items
- How do I update the email address and contact name for WorldShare ILL?
- How do I get IFLA vouchers?
- Why am I getting an error message about invalid symbols when I try to submit a request?
- Can my ILS integrate with WorldShare ILL or Tipasa?
- How do I print a return label?
- What are all the reasons for no in the "Resource Sharing Lender Reasons for No Report"?
- What do the different types of 'reasons for no' in the request history mean?
- Is there a way in WorldShare to refund an institution for a closed request?
- How can I update the copyright compliance to CONTU Guidelines (CCG) or Compliance Copyright Law (CCL)?
Recently created articles
- I overcharged a library for a request and I need to adjust the amount ( created Wed Dec 11, 2024 )
- I can't sign in to the Policies Directory even with correct credentials ( created Wed Oct 16, 2024 )
- What is the In-Group Detail Report? ( created Fri Sep 20, 2024 )
- Why am I seeing the error message "The server response could not be understood" in WorldShare Interlibrary Loan? ( created Wed Sep 18, 2024 )
- I accidentally sent a conditional for a request I cannot fulfill. How can I let the borrowing library know it is not available? ( created Tue Sep 10, 2024 )
- What happens if I click "Yes" on a lending request where the IFM max cost is lower than what we charge? ( created Thu Aug 08, 2024 )
- Can I set temporary ILL item to automatically check-in upon return in WorldShare? ( created Tue Jul 30, 2024 )
- Why do I receive an error when creating a new automation? ( created Mon Jul 15, 2024 )
- ILL Error: "An error occurred processing the request. Unauthorized exception" ( created Mon Jul 15, 2024 )
- How to create a report of titles most requested by patrons via interlibrary loan ( created Thu Jun 06, 2024 )
- I appear as a Supplier on a title when my Policies Directory Supplier setting is turned off ( created Wed May 08, 2024 )
- My deflection policy based on e-license terms is letting through requests for items we want to deflect. ( created Wed May 01, 2024 )
- Why do my ILL requests keep defaulting to the service type of Loan ( created Mon Apr 22, 2024 )
- Error sending message Could not connect to SMTP host error ( created Tue Apr 16, 2024 )
- I receive the error, "Your institution is not authorized to request from ISO 18626 Implementation Group member(s)" when submitting a request in WorldShare ILL ( created Tue Apr 02, 2024 )
Recently updated articles
- How to create a report of titles most requested by patrons via interlibrary loan ( updated Mon Dec 30, 2024 )
- How do I stop my library from getting International Requests? ( updated Thu Dec 19, 2024 )
- Where do I schedule library closures for ILL? ( updated Mon Dec 16, 2024 )
- I overcharged a library for a request and I need to adjust the amount ( updated Wed Dec 11, 2024 )
- How can we define our Article Exchange in Policies Directory ( updated Tue Dec 03, 2024 )
- Why am I getting the error message, "An error has occurred loading the Custom Holdings Paths. Please try again later."? ( updated Fri Nov 22, 2024 )
- Article Exchange Error: "Failed to load PDF document" ( updated Fri Nov 22, 2024 )
- Which parts of the Policies Directory have actual system impact? ( updated Tue Nov 19, 2024 )
- Deflect ILL lending requests using local holdings records ( updated Tue Nov 19, 2024 )
- Is it possible to block ILL requests by shelving location? ( updated Tue Nov 19, 2024 )
- I can't sign in to the Policies Directory even with correct credentials ( updated Mon Nov 18, 2024 )
- Why am I getting a "Request Status contains invalid data for the request" error in WorldShare ILL? ( updated Mon Nov 18, 2024 )
- What is the In-Group Detail Report? ( updated Fri Oct 11, 2024 )
- How do I find and delete barcodes created for temporary items? ( updated Wed Oct 09, 2024 )
- Why are we getting a "Try again. Errors occurred submitting form." error when using the WorldShare ILL OpenURL? ( updated Wed Oct 09, 2024 )