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Known Issues: Interface modernization

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Find information about known issues related to interface modernization in WorldShare ILL, Tipasa, and Resource Sharing for Groups.

Known Issues

Description of Issue Workaround Expected resolution date Interface
When viewing the holdings page on an article request, the article date, volume, issue, and page information sometimes does not display. No workaround, but this happens if staff are creating or editing the request in the staff interface. May 2026 WorldShare ILL, Tipasa, RS4G
Print queue is not saving when a request is added while in Considering status Problem is with request counts updating May 2026 WorldShare ILL, Tipasa, RS4G
After applying patron data to a request, the screen jumps to the top of the page rather than staying in the patron section. None May 2026 Tipasa, RS4G
Title field only displays one line and makes it difficult to see entire titles of longer works None May 2026 WorldShare ILL, Tipasa, RS4G

Fixed issues 

 

Fixed issues - Table
Description of Issue Fixed date Interface
Active request counts on tags on the home page are incorrect March 2026
  • Tipasa
Some Tipasa libraries do not have access to tags in the new interface if they have never created a tag before March 2026
  • Tipasa
Date format helper text in the Need before date field is not using the correct format for the institution's region March 2026
  • WorldShare ILL
  • Tipasa
  • RS4G
Constant data application is not saving as expected on borrowing requests; seems to be mostly related to constant data persistence March 2026
  • WorldShare ILL
  • Tipasa
  • RS4G
When ILL Request Transfer is used to transfer requests from a third-party system to Tipasa, there is no option to link a patron record to the borrowing request in Tipasa. March 2026
  • Tipasa

When sending an email from within a request, the Send to field responds with "Send to (email) is required," even when a valid email has been added.  

 March 2026
  • WorldShare ILL
When requesting a second renewal, the current date displays the original request due date instead of the latest approved renewal due date. March 2026
  • WorldShare ILL
  • Tipasa
  • RS4G

Icons are not responsive and overlap with the uploaded PDF when filling a lending copy request in Article Exchange when zoomed in. 

 March 2026
  • WorldShare ILL
  • Tipasa
  • RS4G
When a patron is linked to a borrowing request, the View Patron button does not consistently appear.  March 2026
  • Tipasa
When changing the fulfillment type of a borrowing request to Off-system, the drop-down list of partners is not in alphabetical order. March 2026
  • WorldShare ILL
  • Tipasa
  • RS4G
When changing the fulfillment type of a borrowing request to Off-system, the partner's shipping address does not populate in the request. March 2026
  • WorldShare ILL
  • Tipasa
  • RS4G
Character limit of 30 in the lender restrictions field.  March 2026
  • WorldShare ILL
  • Tipasa
  • RS4G
When manually applying a constant data record to a borrowing request, the patron record is unlinking.  March 2026
  • WorldShare ILL
  • Tipasa
  • RS4G
When using the email button within a request, the From and Send to fields are populating with the email addresses in the opposite order. March 2026
  • WorldShare ILL
Requests sent to the print queue are not showing in the print queue or count until the interface is refreshed. March 2026
  • WorldShare ILL
  • Tipasa
  • RS4G
Borrowing requests transferred from a third-party system to Tipasa/WSILL are not maintaining or displaying the Transferred Request ID field in the request details. March 2026
  • WorldShare ILL
  • Tipasa
  • RS4G
When sending manual notifications in Tipasa (via the email button), if the Send to email address is added after adding additional text, the additional text is deleted when sending the notification. March 2026
  • Tipasa
In requests, the drop-downs for State/Province appear in English regardless of the UI language setting, the institution’s language setting in Registry, or the browser’s preferred language. March 2026
  • WorldShare ILL
  • Tipasa
  • RS4G
When a request is sent through automation and a Constant Data record has been applied, the drop-down request reads as "None applied." March 2026
  • Tipasa
Overall slowness in the modernized interface. March 2026
  • WorldShare ILL
  • Tipasa
  • RS4G
Borrowing request forms in the new interface have the "issue date" field name translated incorrectly in Dutch, German, and Spanish March 2026
  • WorldShare ILL
  • Tipasa