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OCLC Support

There are requests in the New for Review queue but I am unable to display them.

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Symptom
  • Although there are requests in the New for Review queue, they are not displayed when clicking on the queue.
Applies to
  • Tipasa
  • WorldShare ILL
Resolution

Requests which have originated in Discovery and placed by users via My Account may include diacritics which cannot be displayed in Tipasa. These diacritics become symbols in the request. To find these records and correct the diacritics:

1. In Tipasa/Interlibrary Loan Home Screen,  go to Search for requests.
2. Select  Borrower Symbol from pull-down list and enter your symbol e.g. 'BUB'.
3. Make sure that active requests  box is ticked and click on Go.
4. In the results table, click on Record Status to order requests by Record Status.
5. Look at each title with status Not reviewed to identify requests with  characters that cannot be displayed in Tipasa - these may be shown as symbols instead of  diacritics. They may be in the title, author or publisher fields.
6. Remove these symbols
7. Save request.
8. Return to New for Review and select  Not reviewed queue to view requests

Additional information

Search for requests

Page ID
32040