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My Account release notes, August 2023


Release Date: August 10, 2023


This release of My Account provides a user experience improvement for libraries with Tipasa:

This change is the direct result of your feedback.

Recommended actions

For this release, we recommend that you review the following checklists and complete the relevant tasks so that you can adjust your policies and workflows and train your staff. These checklists identify updates that we have determined as significant for most institutions. We encourage you to review all of the items in the release notes to determine whether there are other items that might require additional action or follow up by your institution.

Follow-up actions

In an effort to keep your staff informed of new features and changes, you may also want to consider these items.


Share these release notes with your colleagues.

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Include Request ID with problem reports

When reporting an issue with My Account, it's very helpful to include the Request ID. It can be found at the bottom of the screen on which the issue occurred. Including this information allows us to directly trace what happened on the request we are troubleshooting.

request ID.png

New enhancement

No longer display message about ILL request limit

For libraries with Tipasa

If your library has set a limit for the number of active requests, the message below previously displayed on the patron request form to inform your users of the request limit.

request limit message.PNG

Because many users found this message to be confusing, it has now been removed. 

NOTE: If you are interested in setting a request limit for your library's users, go to OCLC Service Configuration > WorldShare ILL > Patron Settings. Under Patron Request Management, enter the maximum number for active requests.

request limit config.PNG

Active requests include all in-process loan and copy requests for borrowing, document delivery, and purchasing. Requests that have been returned by the library user to the borrowing library have a status of Complete in My Account and are not counted as active requests. For more information, see Create Request and Patron Settings.

We recommend that you communicate your library's ILL request limit to your users via your library website or user education. In addition, consider including a note on your sign-in page or request form(s). For information about including a Note to Patron on request form(s), see Request Forms | Patron Section Fields

Bug fixes and known issues

For a list of current and recently fixed issues, see Known issues for My Account.

Important links

Post-release sessions

To help you become familiar with the new features, enhancements, and improvements included in this or other releases, a number update sessions are scheduled. Please note the session time zones when registering. The sessions will be recorded and archived for future viewing on the OCLC Community Center. Please register, even if you are unable to attend, to receive a link to the recorded session.

    WorldCat Discovery
    • Product Insights: WorldCat Discovery
    • Date: Thursday, August 17, 11:00 am EDT
    • Register now
  • WorldShare Circulation
    • Product Insights: WorldShare Management Services
    • Date: Tuesday, September 12, 1:00 pm EDT
    • Register now
  • Tipasa
    • Product Insights: Resource Sharing
    • Date: Thursday, October 26, 2:00 pm EDT
    • Register now

Support websites

Support information for this product and related products can be found at: