How to make sure a request is unlocked in Relais
Applies to
Relais Staff Portal
Answer
As part of the development for Portal 3.9 we introduced the feature to lock the request while staff are processing it. there is also the feature that allows staff to "Unlock a Request" that is currently locked for processing by someone else.
Release Notes
https://help-nl.oclc.org/Resource_Sharing/Relais_ILL/Relais_ILL_release_notes_and_known_issues/2022_release_notes/095Relais_ILL_release_notes_May_2022
Note: there is a configuration setting to turn this feature off
How this feature works..
Scenario 1: When I query a request number and a matching request is found. the Request will be displayed and checked out to my staff User.
I complete the request processing task.
When I click on the side menu either Query Request or an other Queue. The Request is checked back in and it will move.
Scenario 2: If I am working in a Queue (IE: Search Manual) and I click on a request in the grid the displayed request is checked out to my staff User. When I select another request in the grid the current selected request is checked back in and it will move, the new request that is then selected and it will be checked out
Scenario 3: If I am working on a request and I click the log out button the request is checked back in and it will move as expected
Scenario 4: If I am working on a request and I close the Browser IE: I don't click the log out button the request will remain checked in to that staff member. This request will not move until the nightly unlock application runs to unlock stuck requests.