I have a failed outgoing notification that cannot be deleted.
Symptom
Unable to delete outgoing notification.
Applies to
- ILLiad
Resolution
On a Self-Hosted site, do the following:
- Open the Transaction
- Click the History Tab to display the Email History
- Locate the ID of the Email that is highlighted in Red
- Provide that to your SQL Administrator, who will be able to remove the Notification
If the ID is 12, the SQL Administrator should run the following query:
Use ILLData
go
Delete From EmailCopies
Where ID ='12'
go
If you are hosted, contact OCLC Support with the ID.
Additional information
This is usually because a record did not have an email address in it or there was an invalid email address. ILLiad is unable to send the request.