When I try to submit an error report I get the error: "There was a problem creating your error report."
Symptom
- When submitting an error report, you receive the error: 'There was a problem creating your error report.
Applies to
- Connexion
Resolution
That error is usually associated with a spam filter or junk email blocker that prevents emails from being sent/received from 'noreply@oclc.org' or something similar.
- Please contact your IT Team to ensure that outgoing emails from 'noreply@oclc.org' have not been blocked on both the network and your device.
- Copies of the error report email are also usually sent to the sender, so make sure that incoming emails from 'noreply@oclc.org' have not been blocked on both the network and your device. You can also deselect the “Send a copy of the e-mail message to me” option to eliminate this part of the problem.
- The workaround is to send an email to OCLC Quality Control at bibchange@oclc.org.
Additional information
Format of typical email header:
From: "Noreply" <noreply@oclc.org>
To: "Connexion-support" <connexion-support@oclc.org>
Cc: "your name" <yourname@institution.edu>
Subject: Connexion Comments: problem Your OCLC SYMBOL YEAR-MONTH-DAY