Contact customer support

Contact OCLC customer support staff

From within the client, open an e-mail support form to contact OCLC customer support or one or more other support sources you specify:

1. Navigate to Help > Contact Support or press <Alt><H><C>.
2. In the Contact Support form window, select the type of message you want to send. (Optional)  If you select Problem/Question, check Connexion client known problems before sending your support request:
   • Suggestion/Enhancement (default)
   • Problem/Question
   • Click Problems and Troubleshooting under Having problems? Have you checked.
     Or
   • Navigate to Help > Useful Links > Client Known Problems to open the client known problems web page.
3. Select a recipient for the message.
   • OCLC Support - Message goes to connexion-support@oclc.org
   • E-Mail Address - Enter any email address. To send the message to more than one recipient, separate the email addresses with semicolons.
4. (Required) Enter your information:
   • Name
   • Telephone
   • E-Mail Address
     
      Note:
     • The system automatically supplies your name and e-mail address if you already entered them in the Report Error window (Action > Report Error, which is available when you have a bibliographic or authority record open).
     • Once you have entered your information, the client automatically supplies it the next time you open the window
5. (Required) Enter your message in the text box.
6. Select Yes or No to indicate whether you:
   • Give permission for support staff to contact you.
     Default: Yes
   • Want a copy of the message. If you select this option, the client sends a copy to your email address.
     Default: No
7. When you are finished, click Send.

Contact support staff by telephone or fax

Contact OCLC Support for your region.

Please provide the following information:

• Service or program you are using
• Your OCLC symbol
• Your OCLC authorization number and password